Ordering and options were easy and… Ordering and options were easy and plentiful. The chat customer service person was quick and answered my concerns instantly. I'll know more once the delivery is completed.

Service associate was polit friendly… service associate was polit friendly and answered all of my questions.

Very easy process on finding out… Very easy process on finding out information and purchasing the hot tub

Pump replacement What made my experience great was the employees and how they went above and beyond to make sure I had the right part number so we could order the right part. Probably the best customer service I have had in a while and that's hard to come by now a days.

Complete scam artists Complete scam artists. I paid extra to have a spa delivered via “Quick Ship Guarantee” 5-7 days. After almost two weeks, a delivery was scheduled by the shipping company (chosen by AquaRest, not myself). We took the day off and waited all day for delivery… the spa never came. AquaRest told us “too bad, not our fault” on two occasions, even thought they collected an extra $200 plus tax for faster delivery. Another week later and we still don’t have our spa, but they have our money. We told them we wanted a refund and they refused, saying we would owe 3% credit card fee (we did NOT pay using a credit card and confirmed that Affirm does NOT charge the merchant any fees) PLUS $150 to inspect the spa even though it was never delivered to us. They would even return the $200 for the faster delivery saying “they met their obligation.”