Give a rating before receiving the product? I do not understand why I keep getting multiple messages to ask me to review the sales experience when I have not even received my hot tub yet. I ordered online and I paid. That is how I can rate my service.

This replacement tub more than hoped for The ordering process was smooth. The delivery quick and professional. The hot tub was just as advertised, but perhaps a little better than expected. My husband recut the decking to fit the tub and slid it right into place. Chord length was perfect. Startup simple.

Service associate was polit friendly… service associate was polit friendly and answered all of my questions.

I purchased a Spa approximately 6… I purchased a Spa approximately 6 months ago from this company. And it was the biggest mistake. I made 12 inch line is too short. Therefore, you need to splice it and add a $2 piece offline. And they refuse to take responsibility for a faulty product, They work under several names. Go to a reputable dealer. It's worth it just for the aggravation alone

Complete scam artists Complete scam artists. I paid extra to have a spa delivered via “Quick Ship Guarantee” 5-7 days. After almost two weeks, a delivery was scheduled by the shipping company (chosen by AquaRest, not myself). We took the day off and waited all day for delivery… the spa never came. AquaRest told us “too bad, not our fault” on two occasions, even thought they collected an extra $200 plus tax for faster delivery. Another week later and we still don’t have our spa, but they have our money. We told them we wanted a refund and they refused, saying we would owe 3% credit card fee (we did NOT pay using a credit card and confirmed that Affirm does NOT charge the merchant any fees) PLUS $150 to inspect the spa even though it was never delivered to us. They would even return the $200 for the faster delivery saying “they met their obligation.”