Control panel is great Control panel is great, VPSs are dependable, but customer support seems a bit not much concerned to really learn about your problems. Anyway, I get it and like the service a lot. Cheers!

Bad things happened to me in Smarthost. I can't believe the misfortune I've suffered ! All of my VM's port speed were limited to 20Mbps, and the support staff was unwilling to help me in the ticket. No matter how much I try to negotiate with support staff, the response is always arrogant and unhelpful To add insult to injury, the password to my account has been changed! I had to retrieve my password via email, which is a complete lack of privacy and security. What's more, my VMs were down for 12 hours that I couldn't connect to them via SSH ! And it seems that the root password were deliberately tampered with, causing me to have to reset the root password I don't know why Smarthost was bullying me like this. I spent money but the service I got was disgusting! I even wonder if it's racist I'm sick of it All I want is to at least get rid of the 20Mbps limit on VM port speeds. As for security, I'll figure it out myself. ________________________ Update: "He even used the name "hacker" on his account"----------YM/YPM，Nice TV Show. You should watch it instead of framing me here. "His service was therefore capped, and not suspended, as a reasonable remedy, until he gets such usage under control."----------You limited my usage, but I haven't come over here to blame you for it. And I'd even like to honor you that I actually cooperated with you. But after my password/root password was tampered with, I had to explain everything here. "Any password changes would not be related to the issue at hand."----------I'm glad you admitted that you changed my account password and root password.

This is the worst experience I had ever… This is the worst experience I had ever in 10 years of business. The support member is very angry. There is no refund from them in case they didn't give you what you ordered. If you claim you refund they will threaten you by blacklisting you in the whole industry. They delivered to me services which are blacklisted in spamhaus, also, with wrong location, when I demanded to change the services or refund me in the same day, then refused and then accused me to be a spammer and they threaten to blacklisting me in the whole industry. I think I have right to demand changing bad quality delivred under 24 hours, but this unprofesional agent is very angry and have bad emotions against clients. I have proofs of this experience and conversations with links and screenshoots. Accusing people to be spammers without any proofs is a crime and unprofessional behaviour. Your response is a good example how you treat your clients after receiving money.

Prompt Resolution and Excellent Communication I want to thank Shawn M. Arcus and the SmartHost team for their quick resolution regarding a fund clearance issue with PayPal. Despite a delay, they proactively addressed the situation, manually updated the information, and ensured my funds were credited. Their responsiveness after my TrustPilot review was remarkable, showcasing their commitment to customer satisfaction. I appreciate the transparent communication and efforts put into resolving the matter promptly. I'm updating my review to reflect the positive experience and commend SmartHost for their dedication to customer support. Best regards,

the best hosting website the best hosting website. Especially thanks for support team (Mr Mahmoud). thank you so much