good product good product, very nice community, i would say its behind whmcs in some aspects, but with this price its amazing and i will always support it over whmcs

I have been using Blesta since 2010 and… I have been using Blesta since 2010 and can say it's been reliable software for billing my clients. I don't use many of the features it has to offer, but I do use the billing portion of it. This is where it shines. Hundreds of my clients have used this system and I haven't gotten one complaint or question on how to use it. I have asked for support a few times when upgrading the software or moving servers and the support was good. I just submitted a ticket earlier today and got an almost instant response with a solution to my problem. Recommend!

The only billing software for me The only billing software for me! Having switched a while back, I was terrified at first! Working in a new admin area is a daunting prospect. Every single question has been answered by technically capable people - which is why I moved to blesta to begin with! Takes a little getting used to, but once you get used to it you realise things are placed logically and they aren't just fitting functions around ad space.... sorry I mean valuable partner deals 😝 In the time I've been a member, I've been made to feel valued as a customer! Things are advancing pretty quickly! There's new features/plugins to try out regularly! I'm yet to have an update break everything as well which is a novel concept in general last 10 years! Blesta just works, the billing aspect is levels above anything on the market right now! Thanks Paul, Mike, Jono and Abdy for all your help!

Great software but bad customer service skills. Great software, but people skills are terrible. They are very quick to say their software never present an incorrect error and quick to blame server setup, but once the problem was sorted in live chat, which was great and easier! It then turned strange. First, someone messaged saying the support ticket I created was to be closed and reaffirmed that the error was not at their end. I really do not need to keep hearing statements that their software is never at fault when technically it was blesta at issue. Secondly not just that they are quick to blame the server and not even investigate, throwing possible causes which none was correct, and quickly irritated me. The error was that mod_rewrite was not installed. I had to send screenshots of my server setup proving it was installed and that cpanel confirms that, and the issue would have to be dealt with by blesta developers as once again they confirmed what I already knew, mod_rewrite was installed. Which to point out that cpanel comes with it install nowadays. They should know this, but they never asked about what contol panel I was using. They then tried to blame litespeed. In the end to correct the error we had to remove lines from htacces one file and delete one of their scripts files from where blesta was installed. After this it worked fine, they really wanted to know what was the issue and we soon found out why. Another script that runs from the main domain, the htaccess there was set up so that new installs go to the install file if the script was not installed. This is becoming more and more common as I have noticed a lot of scripts have install.php set as an index page to help first time users or less technically minded. But due to this setup the index settings in the main domain,it overruled blesta htaccess. Hence why blesta was providing a "false" error about mod_rewrite not being installed, even though blesta team kept saying blesta don't show an error and for that error to be incorrect. In the end, the error was in the htaccess file that was part of their install and not a server file or setup! As this was within files relating to blesta install then the issue and error were from their end nowhere else. Blesta needs to take this onboard and sometimes work around it, without blaming another software or server setup. It looks better when you can admit the issue was on blesta's end, getting it fixed without getting into a blame game. Keep in mind new scripts are being designed all the time, what happens when the next new script out there that someone uses within the same cPanel account, that may cause conflicts within blesta, blame them? Thirdly because blesta did not like the way another script on the same cPanel account has their script htaccess file was setup, they asked what script I was using, when they realised what software it was it then turned into a conversation about how badly made the other script was and that they have copied their reseller discounts adding 2% on what blesta offers. Eveyone knows every part of webhosting is a competition, I know other billing scripts that offer better rates then blesta and the other script put together. It comes across that blesta don't like it when other scripts encroach on them. Once I said that I got reseller status with the other script without the need of buying an owned license unlike blesta why I would do to be part of blesta reseller, I never got any further replies. In my eyes every script has their own way of running and using htaccess, every company is in competition with others in the same sector and there will always be new scripts doing the same or a better job, come on WHMCS and ClientEXE was around before blesta, blesta now is competition for them. And finaly, if the two lines and file is not needed after install, and blesta runs fine without these, is there any need for the lines to be in the htaccess file at all and to remove the PHP file after install. Which to state a fact most software I worked with asks for the PHP file in question to be deleted after install as 1 is not needed and 2 can become vulnerable. Update 19/10/2021: All responses for support since my review has stopped. I have been waiting 24 hours now and still no response on live chat or email. They have now blocked us, terrible just because I like another software more, and that I pointed out an error with their software and voiced my opinion. I would suggest if you want to have continued support with blesta that you don't say anything bad about them. Update 15/11/2021: Blesta tried to have my review removed as part of the Trustpilot Content Integrity. Trustpoliot asked me for invoice, Blesta knows that they provide trials without invoicing. Blesta today tried to abuse this system, but Blesta forgets that it was on live chat and they email transcripts. I am now verified. Bad form Blesta Tut!

Disappointed to be honest Disappointed to be honest. I don't understand how there are so many positive reviews when, no matter how good a billing system is, it has an extremely limited ability to customise anything save for the colours and some layout options. This is why I was trialing Blesta. I've already got a distaste for customer service which I have found to be slow, blunt by response Email and at times vague. I didn't go forward with Blesta previously for this reason around a year ago. Livechat doesn't appear to be monitored either. I fed this back to Blesta about a year ago and it was enough to make me forget about them for a year as I received an extremely rude, defensive response. At it's most basic, the billing system needs to fit in with the main business website design. There is an in depth ability to customise colours, however, this does not go far enough. Font-face, font kerning etc hasn't been thought about and there is no ability within the admin interface to change them. I am not a coder and I am not looking to pay a third party. If I was to, i'd just do that with WHMCS and pay for their header and footer integration service. Adding custom items on the menu seems to insist that each one is a dropdown with no ability to create dropdown menu items or deem an item not to be a dropdown. Dragging to nest (similar to WordPress) doesn't work, at least in Google Chrome. Gandi as a domain registrar doesn't seem to be supported although there was a suggestion online that the OVH module should allow for it but then I couldn't find anywhere to provide API keys or to override pricing for domains. Particularly where enom is concerned, this is essential. Another massive dealbreaker is there being no ability to integrate a domain lookup on my WordPress site (WHMCS allows for this through a simple weblink under integrations which can be dropped in to Elementor's code block). There is old code online and there was an active discussion but Blesta haven't picked this up and incorporated it. It seems to me that every website hosting company has an ability to lookup domains. The code was limited in the respect that the TLD appeared to have to be manually added to the code too. Clients are used to WHMCS which the majority of companies use (although I don't like their way of doing business, hence I was looking for an alternative) and leasing domains this way. It would be confusing to my clients to have to add the TLD that they are looking for manually and, they may just want to look at my price list for multiple TLDs and have TLDs suggested to them. I uploaded Blesta and didn't realise that /Blesta would be added to the URL path. I had by then activated the trial license. I moved it up one directory, still within the same domain (just ommitting the /blesta) and the trial license was immediately terminated. There was noone to turn to for quick resolution. I posted in the forums and received no response either. Integrating Blesta with my business is a non-starter and, in terms of having to tinker under the bonnet, that I suspect will form a major part of any reply, completely undermines one of Blesta's main selling points on their website. Changing colours alone is not enough when the font-face, kerning and menu structure cannot be easily replicated and domain sales appears to be an afterthought. I also noticed a distinct lack of ability to incorporate tawk.to chat support. Integrating with WordPress is also something that appears to have totally been ignored over the last decade despite several extensive conversations about it appearing on the forums from around a decade ago and the need being demonstrated. The progressiveness of Blesta appears to be a major sticking point. I appreciate that there are areas for feature requests but if you are going to run a forum, then this should be regularly monitored and requests picked up this way too. None of this information was either in the user or developer manuals either. Whilst I appreciate all of these issues are also true of WHMCS in fairness (save for customer service that is at least friendly), Blesta features business website integration as a major sales point and then doesn't deliver any better.