Been using Blesta since 2016 Been using Blesta since 2016. The tech support is fantastic. Either by chat. by phone or email. The community forum is VERY helpful as well. In fact, I have personally posted several, useful tips and tricks within the "Contribute" section of the forums area. I am especially happy that more upgrades and features have been coming more frequently over the last few months. Keep up the hard work. Thanks.

Great software but bad customer service skills. Great software, but people skills are terrible. They are very quick to say their software never present an incorrect error and quick to blame server setup, but once the problem was sorted in live chat, which was great and easier! It then turned strange. First, someone messaged saying the support ticket I created was to be closed and reaffirmed that the error was not at their end. I really do not need to keep hearing statements that their software is never at fault when technically it was blesta at issue. Secondly not just that they are quick to blame the server and not even investigate, throwing possible causes which none was correct, and quickly irritated me. The error was that mod_rewrite was not installed. I had to send screenshots of my server setup proving it was installed and that cpanel confirms that, and the issue would have to be dealt with by blesta developers as once again they confirmed what I already knew, mod_rewrite was installed. Which to point out that cpanel comes with it install nowadays. They should know this, but they never asked about what contol panel I was using. They then tried to blame litespeed. In the end to correct the error we had to remove lines from htacces one file and delete one of their scripts files from where blesta was installed. After this it worked fine, they really wanted to know what was the issue and we soon found out why. Another script that runs from the main domain, the htaccess there was set up so that new installs go to the install file if the script was not installed. This is becoming more and more common as I have noticed a lot of scripts have install.php set as an index page to help first time users or less technically minded. But due to this setup the index settings in the main domain,it overruled blesta htaccess. Hence why blesta was providing a "false" error about mod_rewrite not being installed, even though blesta team kept saying blesta don't show an error and for that error to be incorrect. In the end, the error was in the htaccess file that was part of their install and not a server file or setup! As this was within files relating to blesta install then the issue and error were from their end nowhere else. Blesta needs to take this onboard and sometimes work around it, without blaming another software or server setup. It looks better when you can admit the issue was on blesta's end, getting it fixed without getting into a blame game. Keep in mind new scripts are being designed all the time, what happens when the next new script out there that someone uses within the same cPanel account, that may cause conflicts within blesta, blame them? Thirdly because blesta did not like the way another script on the same cPanel account has their script htaccess file was setup, they asked what script I was using, when they realised what software it was it then turned into a conversation about how badly made the other script was and that they have copied their reseller discounts adding 2% on what blesta offers. Eveyone knows every part of webhosting is a competition, I know other billing scripts that offer better rates then blesta and the other script put together. It comes across that blesta don't like it when other scripts encroach on them. Once I said that I got reseller status with the other script without the need of buying an owned license unlike blesta why I would do to be part of blesta reseller, I never got any further replies. In my eyes every script has their own way of running and using htaccess, every company is in competition with others in the same sector and there will always be new scripts doing the same or a better job, come on WHMCS and ClientEXE was around before blesta, blesta now is competition for them. And finaly, if the two lines and file is not needed after install, and blesta runs fine without these, is there any need for the lines to be in the htaccess file at all and to remove the PHP file after install. Which to state a fact most software I worked with asks for the PHP file in question to be deleted after install as 1 is not needed and 2 can become vulnerable. Update 19/10/2021: All responses for support since my review has stopped. I have been waiting 24 hours now and still no response on live chat or email. They have now blocked us, terrible just because I like another software more, and that I pointed out an error with their software and voiced my opinion. I would suggest if you want to have continued support with blesta that you don't say anything bad about them. Update 15/11/2021: Blesta tried to have my review removed as part of the Trustpilot Content Integrity. Trustpoliot asked me for invoice, Blesta knows that they provide trials without invoicing. Blesta today tried to abuse this system, but Blesta forgets that it was on live chat and they email transcripts. I am now verified. Bad form Blesta Tut!

Excellent Service Just migrated from WHMCS. The first thing I have to say is the support is first class, Paul was REALLY helpful with migration issues. Blesta is much cleaner than WHMCS less cluttered and faster to work with once you get over the learning curve of changing admin areas. Only one little criticism it could do with a better text editor in admin that would allow linking text within paragraphs instead of having to insert HTML blocks, especially in the knowledge base functionality. Over all though very happy with it.

The least bad billing and ticket support software :) Unlike most other alternatives I've tried, Blesta team does seem to care about the users and fix any noted bugs. It's not perfect, UI/UX and tutorials/docummentation could use some improvement, but it works, has modules to cover practically any use-case, great community support, and the further development seems to be moving in the right direction. Great technical support too. I've never received an "all-works-on-our-end-bug-off" answer. The bottom line is: I haven't regretted choosing this software for my business. It does the job, and it's good.

Simply amazing. Been using blesta for quite a while now, so far I've had a great experience using it and it has been working flawlessly. If you have any issues, there's always the great discord server and other support options. 100% Recommend. Cheaper and better than WHMCS.