I called Identity Guard when I received… I called Identity Guard when I received a credit alert. Jeff took my information and connected us to the bank in question. Jeff walked me through the process, gave me excellent advice as how to further protect myself and explained everything extremely well. I am happy to be an Identity Guard member

Help when I needed it most Bibi was terrific I was in good hands today with Bibi guiding me through the process of trying to contact retailers and credit companies where someone may have tried to use my information to open up accounts. I appreciated her patience, understanding, and kindness throughout this process. She is very good at her job and very knowledgeable about the process. I now realize the value of this service after having this interaction with Bibi.

Only monitors 1 credit agency and you have to monitor the others Signed up this morning. 1 hr later I am canceling. Very difficult website to navigate. Help button closes window and logs you out. Was told if I want to monitor other 2 credit bureaus I have to call myself and speak to them directly. They do not offer reporting services on the other 2 agencies. NO ability to freeze or lock other services. They were not willing to close account until I started arguing with them

BIBI is the best representative of your company If only EVERY representative was as CARING and THOUGHTFUL, not to mention PATIENT as BIBI, our world would be a better place. She kept me calm and walked me through every stage to make sure I was protected and understood all my options. I'm forever grateful to this amazing person. Thank you, Bibi.

Great live help from Identity Guard to stop fraud Identity Guard immediately alerted me with a fraud alert that someone was opening a bank card with Wells Fargo in my name. I called a live person at IDG who put me in touch with an IDG agent Leon. Leon on a live 54 minute call helped me navigate thru 4 Wells Fargo fraud departments to stop this fraud.