We were experiencing some formatting… We were experiencing some formatting issues with notification emails. Problem couldn't solved by their support team and was escalated to a senior support member who fixed it promptly. Great service! Thanks.

Good (but bloated) Product - Customer Service POOR The product itself is fine. The customer support people are nice - but their customer service is horrible. You cannot reach anyone by telephone. Their auto-renewal is EXTREMELY frustrating. The initial billing is about 50% of the "normal" billing and then they start hounding you with renewal messages. They will tell you they can give you a "partial refund" if you go ahead and renew at the "normal" price rather than just offering an appropriate price up front. Frankly, I like their product. I think their "normal" pricing is about 1/3 higher than it should be - and evidently so do they if they are willing to give you a "partial refund" if you renew. It feels a bit like the company is being run by folks who really love developing software - but don't like to focus on the nuts and bolts of true customer satisfaction/service. Full disclosure - I'm trying to cancel my latest purchase as I write this and I will never get involved with the company again. It was several days of hassle that was unnecessary if they just had clear and customer-centric processes, information, and support. They've lost this customer for good.

In a nutshell... In a nutshell... Ralden Souza understood what I wanted to be able to do and gave me the solution which worked exactly as I wanted it to. Many thanks

Excellent Technical Support Excellent Technical Support. Nothing to small to rectify and was kept informed every step of the way. Can not find fault in the help that I received

After decades of coding custom billing integrations myself, I am SO IMPRESSED with what all WPForms handles! I always wrote my own custom plugins for all my prior businesses, because no good solutions existed for many tasks, especially billing integration. I spent years of my life just integrating with billing processors, first with Electronic Payment Systems (EPS is run by scammers!), then Zuora, then CheddarGetter, then Gravity Payments, then a nightmare with WooCommerce, and always the nightmare keeping Paypal integration working. Then I saw that WPForms Pro added support for billing. I already loved the basic "Forms" part of your product, but I was skeptical about any billing capability. Now I just have to give you guys KUDOS for such an incredible integration. JOB WELL DONE. Really. The code you all wrote is clear and concise. The flexibility is off-the-charts. I am simply stunned by this product you guys are putting out. And best of all, YOU maintain it for a reasonable fee! I couldn't ask for anything more.