Local issue --- not an issue with Pair I was having a weird issue with local Internet connectivity, apparently arising out of a new mesh Wifi installation. Some devices were able to gain access to some services without problems, but other services were inaccessible. The problem wasn't with Pair at all.

I ask a how-to question once or twice a year... I ask a how-to question once or twice a year (needless to say, sometimes the same question). Pair support always answers quickly and satisfactorily. Knowledgeable, helpful, on-point, courteous...all the right stuff. It was Ivan this time, thanks Ivan!

Excellent Tech Support The sign of a good host is when things go wrong. Pair Networks allows you to phone, log a ticket or chat for support. When you talk to them, there are real tech support people answering you. Not a call center rep reading a playbook. You know you can get issues dealt with fast.

Twice Lucky The first call was answered by someone who couldn't resolve my problem and referred me to Apple to try to get resolve. After a very long consultation with an Apple rep I was told that the problem was with Pair. My second call to Pair was very productive and the problem was fixed within minutes by a representative that new exactly what the problem was.

Account migration caused updating problems The website did not open correctly or weeks and we quickly needed some basic information and confirmation that the correct wording was used. Both Brad and Kurt responded quickly and helped the website to open properly. Now we have to add new data. Many thanks Joe Wagner The International Observer