Amy Yu
GBI would like a time commitment… I would like a time commitment guarantee of a response from a site. If the site does not respond to a request and the requested permit passes, then the cost to submit that request should be waived. Also, if a refund is given by Facilitron, I would like Facilitron to ask me where to refund the money.
Nancy Philbrick
GBGood reservation software with some issues. I like how requests for different rooms can be in a different color. I also like that the renter or sponsor initiates the request. Unfortunately, I've had some issues with the agenda view dropping off some information and dropping a whole event when unchecking view details. It would be nice if internal users could see the conflicts on the reservation home page as an approver does, so they can't ignore that there are conflicts.
Maryann M.
GBA very successful transition to Facilitron! We have been using Facilitron for just over a year now, and it helps make us so much more efficient. The customer service is top notch and always prompt. This program has shifted a lot of the work of facility use from my desk to Facilitron, freeing me up to work on other projects.
Genyne Vinson
GBGreat experience! My experience is great because of the customer service provided and the willingness to not just be a vendor but a partner in providing real time solutions to issues or needs that come up along the way. Also not to mention the user friendliness of the tool!
Deb Conner
GBNeeds to be more user friendly Facilitron is great but could be a little bit more user friendly, at least from the standpoint of an approver like myself. Also I have to enter reservations for school functions so that we are sure to have adequate climate control (A/C or Heat) in the classrooms or other areas that we might be using. It would be nice it this process was easier and clearer to use. Other than that Facilitron has been easy to use.