Members for several years We have been members for several years. If we had a concern or needed some help, we would call and always received assistance from someone who would explain everything we needed to solve our dilemma. We always find them helpful and easy to understand. Had another company before BUT am much happier with Identify Force.

No Customer Service response - Three weeks I have called them twice about an issue to add my wife. The customer rep keeps saying they have a backlog and somebody will call me back in 24-48 hours. No one called me back and there is no way to talk to a manager. I even emailed their customer service who has not responded back to me in 7 business days. Their website still points to Sontiq. This is such a terrible setup.

Please beware Please beware, you are billed yearly and the service is difficult to cancel with this company. I did not want to renew as I subscribe to identity monitoring under a different company. You are not provided FICO scores but Vantage scores which lenders do not use. A representative called me and I told them I did not want to renew but 2 weeks later and I got charged. This plan is active until the "next billing cycle" which is yearly.

Grateful for the security I have received alerts from IdentityForce that made me aware of items. They wanted to verify they were mine (and they were), but I was grateful to know they were watching closely and notified me right away. I feel safer knowing they are monitoring things.

I've been contacted when there was an… I've been contacted when there was an unusual purchase. They seem to be very much aware and keeping tabs on my account. I appreciate their constant review of all activities.