Poor customer service I was backpacking and attempted to send multiple messages out- they simply would not send- family members told me they never got them. Called SPOT to cancel my membership and they told me "I must not know how to use the phone". I followed the directions exactly and tried in multiple locations. Then came on here and saw the same kind of reviews. Not one to leave reviews- but I am concerned about the safety of others if this phone is not working. Also took me MONTHS to get this cancelled, they just continue to charge me.

UNPROFESSIONAL AND UNRELIABLE I’ve been using SPOT Gen3 and Tracker since 2013. Plain Tracker/Tracer for my Down Syndrome son - to keep tabs on him as he moved around on our 600 acre ranch in the Alaska wilderness. Worked ok for that need. I found an app called SPOT BUDDY which worked great since they use Apple Maps for our area and it was clearer than the google maps. The SPOT app is crap btw. SPOT GEN3 was ok but granted - we live in the boondocks and satellites/GPS coverage are not super. Many times folks/friends did not get my messages. They could track me on google maps and I used premade texts as to my whereabouts. Never had to use SOS or even Help from friends. The concept is ok but business practices are definitely shady and unprofessional. To second some of the negative reviews that go back to 2014: - Almost never answer texts on their website by or emails. I’ve only been able to get a human ONCE IN ALMOST 10 years. - Unexplained duplicate $40 charges on my card. When I FINALLY did get a person on the line they tried to barter and haggle with me… unprofessional 😩 Nevertheless I kept the service until I lost my SPOT3 on the Alaska range. Now it’s impossible to cancel my subscription bc they are either out of business or completely fraudulent. 😱 I might have to change my card if I see another charge on it. Looking for another GPS tracker that won’t break my wallet n or get a RockyTalkie radio. Frustrated in Alaska 2/2023

Borderline fraudulent billing practices So, apparently my Spot tracker service got renewed each year for over 6 years (my mistake that I didn't check my credit card bills more thoroughly). I am certain that I tried to cancel the service back in 2014 after using it for a very narrowly defined purpose. No notification via mail, almost impossible to cancel now. I will blacklist them with my CC company and suggest to my outdoor shop to at least warn people when selling that product.

These thieves billed my credit card… These thieves billed my credit card without my permission. Their business practices are disgusting. Buyer be VERY aware. If you are looking for a tracker - go check out Garmin Inreach - Good product and honest customer service, (Update - I have spoken with their customer service group and they have agreed to reimburse my CC account within 14 days. If this happens I will delete this post and revise my assessment. It remains a terrible practice to suck people into automatic renewals,)

The concept of a Spot device is great, but.... The concept of a Spot device is great. People know where you are, you can send messages and get help if needed. There are several choices available in addition to Spot. I would strongly recommend InReach. From my personal experience there are several reasons. 1. Better messaging 2. Better pricing packages 3. No "ambush" auto renewal billing 4. Better and much more responsive customer service 5. Better user experience (ease of use, set up, reliability).