Very disonest company Very disonest company, once you subscribe good luck cancelling it. There's no way to do it via their website, you have to call l. I ended up having to cancel my credit card. Get Garmin inreach better customer experience and better hardware.

I wouldn't trust these conmen with my life. After trying for ages to find a way to cancel my account online, I could not. Then I emailed their deactivation email address. No response to the first email, second email was bounced with a "Recipient address rejected: Access denied." response. So they just don't want to deal with me, but they are still going to take my money. I've had to resort to cancelling my credit card as there's no other way to stop these cowboys from taking my money. Never using again.

Poor customer service I was backpacking and attempted to send multiple messages out- they simply would not send- family members told me they never got them. Called SPOT to cancel my membership and they told me "I must not know how to use the phone". I followed the directions exactly and tried in multiple locations. Then came on here and saw the same kind of reviews. Not one to leave reviews- but I am concerned about the safety of others if this phone is not working. Also took me MONTHS to get this cancelled, they just continue to charge me.

The concept of a Spot device is great, but.... The concept of a Spot device is great. People know where you are, you can send messages and get help if needed. There are several choices available in addition to Spot. I would strongly recommend InReach. From my personal experience there are several reasons. 1. Better messaging 2. Better pricing packages 3. No "ambush" auto renewal billing 4. Better and much more responsive customer service 5. Better user experience (ease of use, set up, reliability).

Less than a week old and NO-GO. I purchased the SPOT TRACE unit from West Marine on 27 May 2023. I have been unable to connect to the activation link in the Quick Start Guide in order to initiate service since then. I have tried multiple times per day. I thought it was due to the Memorial Day holiday. However, after reading all the 1-star reviews I plan to return this to West Marine. I get the feeling all the 1-star reviews would be 0-star reviews if there were such a lower rating.