Suboptimal leads and worst customer service Our office tried Nolo.com for 5 months and found that most leads are evasive. The few that we were able to reach wanted immediate answers to legal questions without going through a consultation. In general, Nolo leads are looking for free legal advice to do it themselves. No client potential here. Additionally, Nolo customer service is atrocious. You are never able to get someone at the time you need help and when they return your call, they are rude and want to get you off the phone. This happened every time, not just once. Indication of a sour work environment.

Law Offices Of Antoinette Middleton, APC I contacted the San Diego law offices of Antoinette Middleton when I had questions related to completing a living revocable trust using NOLO's Quicken WillMaker. Via short appointment, Ms. Middleton provided clear, thorough answers to each of my questions. She was extremely knowledgeable about the legal issues and skilled at translating legal terms into plain English! I now have a lawyer who I rely on for any future needs and highly recommend her to others.

SCAM!! STAY AWAY FROM NOLO This is a scam. They take all your personal information and never call you back. Don't waste your time and definitely DON'T give your personal information away. They are selling your personal details. May 21, 2023 Update in response to NOLO's response: They never contacted me, they never resolved my issues, and they never put me in contact with an attorney. So I still continue to believe they are running a scam to collect individuals' information and sell it.

Doesn't work--won't issue a refund The people who work there are very nice, but I'm not paying for very nice, I'm paying for leads. I've given countless consultations, and even spoken to leads who wouldn't even give me their info, because they didn't trust me. I have a very high conversion rate normally. This system just doesn't work. These people are doing internet searches for their matters because they cannot afford to hire a lawyer to do the research for them. They don't have money. They only want a free handout and help for free. I requested a refund, but they refused.

Excellent products that need to be fully supported in Mac OSX. Every product I have ever purchased from Nolo has proved exceptionally well written and concise. Products like Will Maker and others should be made compatible with Mac OSX, since that program has become so widely used throughout society. It's a segment of the market that cannot be ignored any longer and Nolo should step up their game to stay competitive.