Horrible customer service Horrible customer service. Rude and condescending. Ralph is the worst of the worst. Stay away

THE ARE A FRAUD COMPANY!! An absolute joke of a company, I am based in the uk and this company claimed to have a part on a HP computer and it was the only company online to have it? Coincidence? I paid a rip off price for shipping more than the item, contacted them and got ignored. Paid through PayPal, and got a refund from PayPal but only the item and not the shipping? Is this how the scam works? They are a SCAM company do not use them! You will not get your item just a cancelled out of stock notice as soon as you pay and no reply USE AT YOUR OWN RISK!!!!!!!!!

Great Seller! As a computer parts reseller, I know it is important to get quality products that will not end up being DOA. I have been working with Impact for many years, and I've never had to send something back; they only sell originals, and great quality, and great prices. When they do sell generics, they say it. Ralph is our sales rep, he always makes sure that our orders are taken good care of, and since we live in the area, we get the perk of having next-day shipping for the price of ground! Plus, it's always nice to get a free mousepad in the box from time to time :)

Slow Shipping and Poor Service Took over a week to ship order, site says same day shipping on in stock items. No communication about shipping delays. Order finally shipped when I called to inquire. Once Item arrived, the box was full of parts that were supposed to go to another state. Another week of calls to get them to send a new shipping label to forward that package to the correct customer. Finally, I received my goods, Norte than 3 weeks after ordering.

BEWARE!!! BEWARE!!!! Same problem as other people said - my order was cancelled because out of stock and it happens to be the only website where you can find it (miracle or bait?) Worse yet, I never got a refund within 72 hours and PayPal has to intervene. DO NOT TRUST THIS COMPANY!!!!