Too high shipping for small parts I don't have a problem with the parts. But when you overcharge for shipping and tell me over the phone that you can't choose shipping methods and you "sometimes overcharge for shipping" - that's classy. Case in point, I work for the USPS and my orders were sent First Class. You print the labels right? There is a selection between First-class and Priority, even when you use ups generated labels. I was charged Priority rate but received slower (First class) service. At most, First Class in the envelope I was sent should be no more that $2.32, but you charge $6.15. I know these envelopes do not cost $3.83 apiece. You could've stuck it in a Priority envelope, which you can order free at ups. You also say it's the cost of doing business? How so? Your USPS carrier picks up your packages free of charge, so you don't use any gas. So yeah, make sure you're order is big, or they'll bag you for a high shipping charge and send it via a slower service.

BEWARE!!! BEWARE!!!! Same problem as other people said - my order was cancelled because out of stock and it happens to be the only website where you can find it (miracle or bait?) Worse yet, I never got a refund within 72 hours and PayPal has to intervene. DO NOT TRUST THIS COMPANY!!!!

scam business horrible, they try to scam our business. I ordered delivery with the same business address but they delivered to another address several thousand miles away from us

NO hassle cancellation Though this may be an exception, I had to cancel an order placed the day before. Problem with the PC was not what I first thought and requested a cancellation on their chat line with Dennis. No hassles, no equivocation. Just OK, no problem. Much easier than I expected. Hard to fault that sort of experience.

Poor Communication and Rude Responses Our company has been purchasing from Impact for many years. The shipping is on the high side but usually the parts received are in good shape and work. The problem is communication. If you ask a question about an item or shipping, expect a rude response or no response at all. It is time to take our business elsewhere.