Customer service non existing I accidentally stopped my subscription to an API on the same day I was charged. I contacted support right away to tell them about the mistake and asked for them to reinstate the subscription since it is a full month I have been charged. The answer was that they cannot do that and I will need to pay for another subscription.

Lost access to the API after 15 minutes I subscribed to an API for one month to test it out. I always cancel these subscriptions so that I don’t forget unsubscribing later on. With this service, you lose your access to the API as soon as you unsubscribe, not at the end of the month that you paid for. So I paid a whole month, and then lost access to the API after 15 minutes. After contacting the support, they just confirmed that this is how their platform worked, but offered no other assistance.

Everything is made so hard Everything is made incredibly difficult. Docs are almost always wrong, and if they aren't very hard to understand. They have several different site navs, and for some reason, the main thing people go there for is buried deep in one of those. Don't end up on the wrong page though, you won't be able to find any of the APIs you are subscribed to. Do yourself a favour, just go straight to the provider.

No customer support - Subscription lost As soon as I subscribed for a monthly plan and paid for my subscription, I stopped my subscription in order not be reautomatically charged the next month. But this action deleted my access to the service! So I contacted the service support, but nobody has answered to my support request, in spite of multiple emails sent. It seems that nobody monitors the customer support.

Waiting two weeks for an answer which… Waiting two weeks for an answer which informed me the case is transferred to the engineering team. And after the engineering team is informed I got this " cannot give an estimated time for when someone will be able to take action on this, but thank you for reporting the issue!" My support need is related to your billing function for my customers. How can I use your platform with this kind of support???