Excellent Tech Support from Joshua Pedroza! Josh Pedroza was awesome! Best tech help I have EVER received. He is helpful, professional, knowledgeable and totally efficient. I have never experienced such efficiency with any other installer ever. He makes AT&T look good. Thank you Josh!

Disappointed We have been an ATT customer for many years. Our rates have continued to climb. In an effort to decrease the cost we opted to change the account from my husbands name to my name. The initial sale of services was fine and seemed good, but the process to get there has been horrible and we are still not there yet (install date has changed 3 times). Why can't ATT honor the prices originally quoted/given and not raise the price every year? I think the change we are attempting to do costs ATT more money than honoring original rates.

Complete incompetence Almost all aspects of the sale of ATT services were bungled by a nice, but absolutely clueless salesperson. Installation dates, types of service ordered, and especially the phone number to be ported to my new account were all completely wrong. Correcting ATT's mistakes cost me $50 out of my pocket, 10 days without phone service, and another half day off work to wait for the installation guy. No stars. Not at all pleased.

Awesome Experience I had an amazing experience on the phone trying to get my internet/cable set up. I wish I could remember the girl's name that I worked with because she really did a great job at explaining everything to me. We even got disconnected at one point and she reached out immediately to finish getting me taken care of.

Worst possible service. No one showed to complete the service that was requested, no one called to explain and reschedule at all. I tried literally 5 times on the scheduled date to contact AT&T to check the status, and was on hold each time for 10 minutes before the automated system disconnected. The day after, I called again and this time I was on hold for almost 40 minutes until I chose to disconnect the call.