New to workfront Let me start off by saying that I'm very open minded about new software. I was hoping to leverage workfront as a project management tool and an IT-Help Desk work request tool. Three basic key elements, I was looking for in my review was: 1. Ease of use for user and admin 2. Easy to manage projects work and requests at a glance 3. Quick reporting tools to track project status/hours or work request status/hours Perhaps I need to play around with my customize views a little more or it’s just a software limitation, but coming from an IT Help Desk environment in my previous place that uses BMC Track-It and CRM software heavily, I find workfront has room to improve. Perhaps in the next version we can have information all displayed in one central screen and users can customize what they don't want to see.

Great overall with a few feature limitations Overall, Workfront is great! It is robust enough to meet the changing needs of various teams and workflows. We have queues, project workflows, and approvals all in Workfront which helps us stay in-tune with each other well. The newest interface change is not the best. The wireframe nature of it is a little hard to consume, especially when it comes to comments and update feeds. There are some custom form limitations that I wish were solved, but feature requests are in, so we'll see what happens.

too complicated overly comprehensive without the ability to hide/remove a lot of stuff we don't need too steep a learning curve for implementation and new users there ought to be instance tiers for smaller organizations that don't need all the things

If you have the resources to dedicate to it, it could be really good. The system is pretty complex and if you don't have someone dedicated within your company to manage it, then it will fall by the wayside. But using it from a user perspective is pretty intuitive if you are fairly tech savvy. Some of the older folks have a difficult time using the system. It seems to be set up better as a ticketing system for troubleshooting/technology issues. We use it for creative projects and it seems a bit limiting in that regard. The proofing could be better for more interactive prototyping. Overall, the system works for what we need to at a surface level, we just do not have the dedicated resources to use it properly, therefore we do not feel like the expense is worth it for what we are getting out of it.

There have been 3 cases of questions… There have been 3 cases of questions asked by me of the help desk where they have, in my opinion, simply forwarded me an article and left it up to me to figure it out. In all 3 cases, I did that first before I called in. I had to explain that it wasn't solving my problem and I already knew of the article. At one time, I had to insist on being handed over to Level 2 and guess what, Level 2 forwarded me an article.