There have been 3 cases of questions… There have been 3 cases of questions asked by me of the help desk where they have, in my opinion, simply forwarded me an article and left it up to me to figure it out. In all 3 cases, I did that first before I called in. I had to explain that it wasn't solving my problem and I already knew of the article. At one time, I had to insist on being handed over to Level 2 and guess what, Level 2 forwarded me an article.

The Updates/commenting system is just… The Updates/commenting system is just rubbish. Why can't we simply see the most recent comment/update at the top of every Project? Why do we have to scroll down through the conversations to GUESS where the latest updates are? Poor.

Great overall with a few feature limitations Overall, Workfront is great! It is robust enough to meet the changing needs of various teams and workflows. We have queues, project workflows, and approvals all in Workfront which helps us stay in-tune with each other well. The newest interface change is not the best. The wireframe nature of it is a little hard to consume, especially when it comes to comments and update feeds. There are some custom form limitations that I wish were solved, but feature requests are in, so we'll see what happens.

New to workfront Let me start off by saying that I'm very open minded about new software. I was hoping to leverage workfront as a project management tool and an IT-Help Desk work request tool. Three basic key elements, I was looking for in my review was: 1. Ease of use for user and admin 2. Easy to manage projects work and requests at a glance 3. Quick reporting tools to track project status/hours or work request status/hours Perhaps I need to play around with my customize views a little more or it’s just a software limitation, but coming from an IT Help Desk environment in my previous place that uses BMC Track-It and CRM software heavily, I find workfront has room to improve. Perhaps in the next version we can have information all displayed in one central screen and users can customize what they don't want to see.

Terrible product & definitely not enterprise ready Terrible product , incredibly hard to use. has an abundance of bugs. Task/Issue cards will disappear at random. Kanban boards are the worst in industry , free products are much much better.