Great VoIP network backed by great people There a lot of companies in the VoIP space that are either reselling someone else's network, or have hacked together their own network from a poorly thought-out architecture. Simwood on the other hand have made the investments necessary to have a truly best-in-class network. I have used their wholesale product for 5 years, had a great experience, and recommended them to many of my customers as well. The people at Simwood are great as well. Highly knowledgeable and responsive. It's clear that the network has been designed with a high degree of observability, because whenever there are any issues they are immediately on top of it. The sales team that I have dealt with, led by Frazer, is great to work with as well and have been very collaborative in terms of finding ways to address customer needs. This is a special company, extremely knowledgeable in its space and being led by great people from top to bottom.

Amazing Customer Service Simwood's customer service is great, they always go above and beyond!

closed our account and charged us for clsoing it , and threatened to loose the numbers if we did not pay we had an account with them with a few ranges of numbers, they advised us they were closing our account and then proceeded to charge us over £600 for the privelage , we also had to pay the new providor to accept the numbers, do not use this company, there are totaly unflexible and if you do not work to how they operate then they charge you , no flexibilty , much better companies to deal with than Simwood.

Simwood has been our chosen provider for over 10 years! I have used Simwood for the past 10+ years across 3 different businesses where we have always been a reseller. I have watched the company grow from a small team with a dream to a telecoms powerhouse, to which we've always found the service provided to be incredible. If there has even been a problem or outage (which like any provider, does happen) the responsiveness of the team along with their consistent updates has always put our minds at ease and allowed us to provide accurate updates to our customers until the problem is resolved. Contact has never been an issue for us, as we either manage to speak with someone quickly over the phone, or a ticket is responded to within a few minutes, so no complaints at all there. As we've now started our own venture there was of course no hesitation when it came to not just our VoIP system, but which system we would like to supply to our customers!

Absolutely Disgusting Company Their website even says ‘don’t want to be our customer, f*%$ off then’ If you are a small business stay well clear, I made the mistake of signing up, there are many better companies to work with who don't have a "minimum commitment" cost, end of first year and they wanted to raise mine by 150%. I have been charged export fees of £10 per number just to return to the Range Holder (BT). Where Simwood are the Range Holder, they have delayed and cancelled the porting process, beyond the end of my contract. When asked to clarify why, they have added a £150 charge for "extra porting work" to end up replying with "I am not able to provide you with any information". When asking their Chief Operating Officer (Grahame Davies) to keep 8 numbers active for 16 days until the port is complete as they are currently being used by a care home and we are in the middle of a pandemic, they want to charge £250. That's alright thanks, Ill rather use the money to compensate those being cut off. Do yourself a favour, do not use this company.