Simwood has been our chosen provider for over 10 years! I have used Simwood for the past 10+ years across 3 different businesses where we have always been a reseller. I have watched the company grow from a small team with a dream to a telecoms powerhouse, to which we've always found the service provided to be incredible. If there has even been a problem or outage (which like any provider, does happen) the responsiveness of the team along with their consistent updates has always put our minds at ease and allowed us to provide accurate updates to our customers until the problem is resolved. Contact has never been an issue for us, as we either manage to speak with someone quickly over the phone, or a ticket is responded to within a few minutes, so no complaints at all there. As we've now started our own venture there was of course no hesitation when it came to not just our VoIP system, but which system we would like to supply to our customers!

Avoid at all costs. Months and months for port requests to be constantly timed out. Ofcom will be next step for our business. I hope anyone reading these reviews takes the terrible reviews seriously. Don't waste your time with this company.

Will Simwood ever port our business phone number? Our new phone supplier has been trying to port our number away from Simwood for several weeks. I have been asked by Simwood to sign several letters of authority (they all looked the same to me). They keep telling us different things each time and it is still nowhere near happening. Our old phone provider (who I have no complaints with) did warn me that Simwood were a nightmare for porting. Boy, was he right!

closed our account and charged us for clsoing it , and threatened to loose the numbers if we did not pay we had an account with them with a few ranges of numbers, they advised us they were closing our account and then proceeded to charge us over £600 for the privelage , we also had to pay the new providor to accept the numbers, do not use this company, there are totaly unflexible and if you do not work to how they operate then they charge you , no flexibilty , much better companies to deal with than Simwood.

Amazing Customer Service Simwood's customer service is great, they always go above and beyond!