Absolutely Disgusting Company Their website even says ‘don’t want to be our customer, f*%$ off then’ If you are a small business stay well clear, I made the mistake of signing up, there are many better companies to work with who don't have a "minimum commitment" cost, end of first year and they wanted to raise mine by 150%. I have been charged export fees of £10 per number just to return to the Range Holder (BT). Where Simwood are the Range Holder, they have delayed and cancelled the porting process, beyond the end of my contract. When asked to clarify why, they have added a £150 charge for "extra porting work" to end up replying with "I am not able to provide you with any information". When asking their Chief Operating Officer (Grahame Davies) to keep 8 numbers active for 16 days until the port is complete as they are currently being used by a care home and we are in the middle of a pandemic, they want to charge £250. That's alright thanks, Ill rather use the money to compensate those being cut off. Do yourself a favour, do not use this company.

Avoid at all costs. Months and months for port requests to be constantly timed out. Ofcom will be next step for our business. I hope anyone reading these reviews takes the terrible reviews seriously. Don't waste your time with this company.

Amazing Customer Service Simwood's customer service is great, they always go above and beyond!

Simwood has been our chosen provider for over 10 years! I have used Simwood for the past 10+ years across 3 different businesses where we have always been a reseller. I have watched the company grow from a small team with a dream to a telecoms powerhouse, to which we've always found the service provided to be incredible. If there has even been a problem or outage (which like any provider, does happen) the responsiveness of the team along with their consistent updates has always put our minds at ease and allowed us to provide accurate updates to our customers until the problem is resolved. Contact has never been an issue for us, as we either manage to speak with someone quickly over the phone, or a ticket is responded to within a few minutes, so no complaints at all there. As we've now started our own venture there was of course no hesitation when it came to not just our VoIP system, but which system we would like to supply to our customers!

Worst of the Worst Over 20 years working with Telecoms companies, and this is the worst company I have had the misfortune of working with, do yourself a favour and avoid like the plague. They like to champion themselves as the saviour of UK telecoms, unfortunately they are everything that is broken with the UK industry and Ofcom are too pathetic to do anything about it. They make up charges and fees when it suits them and when you ask basic questions like "what’s happening with my port" by citing “extra work” to reply to a basic email. They change prices and add on fees during the contract without informing you. They will block porting requests signed by end users in breach of Ofcom regulations, gaining providers are at a loss as to why the ports are being blocked and have never seen such bad practise. Simon Woodhead endorses and supports these pathetic practises for minor monetary gain and at huge cost to your business.