Bad Deck on Custom Skateboard Received custom board with discolored deck and am told it is my problem. Sent Hi-Res photo per their request and there is no recourse as it is a custom board. I obviously discolored the deck in 10 spots by opening the box. Guess I need to stop payment thru the Credit Card to get their attention. Pretty poor response. Have had good experiences on almost all internet puchases as long as it is from a reputable company. A! isn't one of them. A1 should get a D-.

I should have researched company before ordering Do not order from this company! If you use PayPal to pay you will get no tracking number. No big deal, you can call and leave a message or email, right. Wrong, no one answers phone or email. It has been 3 weeks so I thought maybe I missed up placing order, but PayPal and credit card billed me. My next thought was that maybe it was a scam site since I could not contact seller. But apparently it is a business of some sort. I ordered my longboards parts from another vendor, tactics.com and filed a claim with PayPal. Supposedly that takes 30 days to resolve. Who knows, maybe I'll receive the shipment by then and will keep for backup. I'd be too scared to deal with this company on a return. Lesson learned!

Absolutely Love their products! I have been ordering from A1 Skateboards for many years now. I have two sons, so as you can imagine, I have ordered many things. I have been completely satisfied with everything we have ordered in the past. I usually place most of the orders around the holidays; therefore time is very crucial. A1 has always been so efficient at shipping my orders on time in order to meet deadlines. All of the products are top notch as well as the customer service. My family absolutely loves A1!

No customer service yet I placed an order for my daughter several weeks ago, have emailed, called and left messages (no one anwers the phone), faxed my message, even left messages via live chat (not so live..) I hope to hear from them, as I have now poored on the pressure....

STILL WAITING... I ORDERED A HELMET AND ELBOW PADS...GOT THE HELMET, BUT THE ELBOW PADS WERE OUT OF STOCK. I ORDERED THIS MARCH 8 2010. ITS NOW MAY 5, 2010. I HAVE NOT GOTTEN A REFUND NOR MY PADS. I HAVE CONTACTED THE COMPANY SEVERAL TIMES. MOSTLY GET ANSWERING MACHINE, LEAVE A MESSAGE, GET NO RETURN CALL. THE 2 TIMES I GOT A LIVE PERSON, THEY SAID I WOULD GET AN EMAIL ABOUT A SHIPPING CONFIRMATION OR RETURNED MONEY. NOTHING!!