No problems at all No problems, ordered Jelly 2 on their webshop, recieved the phone 2 days later via UPS in DK(the EU version of the phone). Didn't get no option to have it delivered to a package-shop though. The package was at my front-door a bit risky. But all in all a good experience so faar :)

Paid ATOM XL not delivered at all!!!! I've ordered an ATOM XL phone through the unihertz website. An empty parcel has been delivered through Amazon Logistics in UK. I've contacted the customer service but they are not helpful, they are simply telling me to contact Amazon logistics but they have zero information about this and clearly the seller should be taking care of these issues. I can see this happened to others here trustpilot, what a shame really.

Bad products and bad clients service I bought several phone for years at Unihertz, because I try to avoid buying Apple or Samsung. Unihertz's products arevery bad, they always break or dysfunction after a couple of months, and their clients service is very very bad and rude. To avoid!

Small and great. Small and great.

Excellent phones, bad support Excellent phones, the jelly 2 and jelly star are the best phones I've ever owned. Support is very subpar. Was told I could get my screen repaired, and after several exchanges they told me it was out of warranty and I could either wait up to several months for it to be fixed, or pay ($135!) For a new phone. Keep in mind I could get a brand new one for $200 and keep the old one. However now they offer Jelly 2 screens, batteries, and even camera modules. So they earn their stars back. Very unsatisfied with support, but their phones are very impressively engineered.