DO NOT BUY UNDER ANY CIRCUMSTANCES DO NOT BUY. OUTDATED. TERRIBLE COMPANY. They are shipping phones with old security Android 11 updates from 2022. They have no security updates available. NOW ANDROID 11 IS COMPLETELY DISCONTINUED and Unihertz is still selling these deprecated, not-fit-for purpose phones. They send misleading and threatening information "chargebacks will damage your credit report" and "harm your bank account".

They responded very politely.I am very… They responded very politely.I am very satisfied.

Still no sign of my phone My husband and I bought the jelly 2 from the website on August 23. - well over five weeks ago. We received a package one week later. However, in stead of the phone they had sent us a spare battery for the jelly 1. An honest mistake I'm sure. So we wrote Unihertz and explained the problem. We sent photos as instructed. They'd look into it, they said. And then we waited. Guess what. We are still waiting. We wrote them twice since the first exchange. They are apparently still ''investigating'' and they haven't shipped the phone. Yes, the one we payed for 5 weeks ago. And now they're not even answering our request for an update on the case. It is unacceptable. I'm very frustrated and displeased with this whole affair. I need a new phone, that's why we bought it. The customer service is poor. We never got a tracking number with our initial order and now they don't reply to our emails. I'm starting to fear we've been scammed. Please prove me wrong, Unihertz!

Refunded except shipping, after trouble with carrier. I pre-ordered a Jelly Star via the unihertz website. It shipped sooner than I expected, but in tracking there were odd messages like address incomplete, and please contact the carrier and could not access the front door. These messages were false, the deliverer never came near my front door which opens straight onto the path. I emailed unihertz with this, they told me to contact amazon logistics. I contacted amazon logistics, and they told me to contact unihertz. After some persuading on the phone I was put through to someone who could actually deal with by request. It turns out my address information was correct, and the package had not been lost and everything was fine. A few days later I got the tracking message that the package was undeliverable and had been returned to sender, and I would receive a refund once the return was processed. I again emailed unihertz this, and asked them to confirm that I would be receiving a refund. They replied I would *if they received the returned package* Amazon logistics has terrible reviews on this site. and other uk customers of unihertz have had issues regarding shipping. Join their Facebook group for the jelly star to see what people are saying. Edit: I received an email saying they had received the returned package and they have asked me for my address so they can resend it again. I am asking for a refund instead. Update: They have said they have refunded my account for the cost of the phone only. I paid £12 for nothing, but at least I should be getting most of the money back. I did include my protest in the email for being charged shipping even though the phone never reached my front door. But I am partially happy that I got most of my money back. update 9th November I received an email from unihertz. The crux of it is this "I kindly request that you update your review based on a fair assessment of your overall experience. As a gesture of goodwill, I am prepared to apply for a refund of $15, which was deducted from your previous order as the processing fee." The email also defended amazon logistics incompetence. I have reported this to trust pilot via their whistle blower form, as I am quite sure unihertz would not be offering me my $15 back if I had not written the review. Further Update: They attempted to have trust pilot remove my review, I had a set number of days to provide my evidence of purchase. I provided the evidence and thankfully my review remains.

No problems at all No problems, ordered Jelly 2 on their webshop, recieved the phone 2 days later via UPS in DK(the EU version of the phone). Didn't get no option to have it delivered to a package-shop though. The package was at my front-door a bit risky. But all in all a good experience so faar :)