1 star edited to 3 star due to customer service rep. I'm editing my review from a one star to a three just because of the quick response to resolve the problem that I am having. They haven't necessarily fixed the problem yet, but as a business owner I can definitely respect the fact that they have already reached out to me and that they stand behind the product and they are trying to find out why I'm having such difficulties. I was told they would be reaching back out to me to let me know what they find.

Solved our working from home phone line… Solved our working from home phone line issue at the start of the pandemic. It's affordable & easy to use. We purchased two different area codes and can switch back and forth between numbers with no issue. I have had some glitches with people unable to call me back from 504 area code number but the other 803 area code number has never had that problem. UPDATE 2.15.21 The Tresta team saw my review and called the same day to assist with the issue I was having with the 504 number. The issue has been resolved and they credited my account for one month due to the inconvenience. Excellent customer service and tech support.

Tresta is good because you can have at… Tresta is good because you can have at least 3 phone numbers sent to your main phone number and be able to dial out from those numbers via their App. The problem Tresta has is setting up your Voicemail and your Businesses schedule through their website. It is so confusing to do! You will need to call customer service and have them help you. You cannot do it on your own. Their customer service is very helpful too. If they could make setting up the voicemail and scheduling easy like their competitor "Grasshopper," then they would be THE BEST!

Transparency and simplicity meet features… I really can't put into words how much I love this service. The feature set and pricing are unmatched. The customer service from day one was awesome. But what really strikes me is their transparency and simplicity. No gotchas! For example, read their privacy policy. They have gone to great pains, after the lawyerese to explain in layman's terms what you just read.

Don't use Tresta if you have any need for a backend to process the backend information it produces I have worked with Tresta's sister company - Hosted Numbers - for over 10 years. 100% happy with Hosted Numbers. I tried Tresta because I needed my tracking phone numbers to be text-able. The problem is that Tresta has almost NO reporting functionality. That is, I have to manually process the all the data for the responses to the Tresta phone / text numbers I use which basically makes Tresta useless to me. I cannot afford to use Tresta without an adequate reporting backend like Hosted Numbers has. With Tresta one CANNOT pull in the data to an Excel spread sheet; you have to record each communication manually which is insane. Tresta surely is losing bucket loads of business because of the non-existent reporting back end. I WANT to use Tresta very much but they do not seem to have any intention or interest in building out the functionality of their back end. This must be done if they want to grow or even stay in business.