What's my "goto" tool - Malwarebytes!!! I've been using Malwarebytes since appx 2010, for my own systems, as well as troubleshooting customer systems. While there are some things that I'd like to see a little differently, my overall experience is, in 2 words, "Freakin' Awesome"! 1) I've never had a total failure with Malwarebytes, that's one of the reasons I rely so heavily on it, and 2) If I have "issues" or need some assistance, their Tech Support is readily available, and we've ALWAYS resolved the issue. My most recent issue wa with an installation where the license key, although valid, would not refresh beyond the previous end date. It took a little but we resolved it in pretty short order., One of the "issues" I have is that Tech Support is on the other side of the world. They follow a book of "procedural steps", and sometimes it takes a more human "approach" to get to the root of the issue. That being said...I would NOT trade Malwarebytes for ANY of my other tools. IT is ALWAYS my 1st attack tool!!!

Product is fine Product is fine. Customer service not helpful. I purchased this product years ago with activation and id number. Because it is now obsolete and no longer updating.. showing error. I contacted Malwarebytes explaining all and providing proof of ownership with id and activation code and name. They basically refused to acknowledge and rather have me pay again for their now subscription service. This is it, you buy something and later you need to buy it again for them to screw you for more money. Greed! In response ... Still awaiting your request. Here is a reference number for my purchase back in 2012 for a stand alone program that no longer functions as it should. ref 37244018

BEST ANTI-MALWARE SOFTWARE I am obsessed with Antivirus and malware programs and I tried a lot (more than 24) after trying every one I finally settle on one and that is Malwarebytes. I first used a trial version a long time ago and I love the software so I buy it. In 2012 I buy a lifetime subscription to the software. Since then I had no worries about Viruses, Malware, Spyware, Trojans, rootkits or any malicious URL, spam or Phishing.

Dodgy license renewal and refunds practices I have a problem with a licence renewal and asked Malwarebytes to refund me. They did without any difficulty - but then 10 weeks later I am battling with their billing partner (2Checkout / Veifone) to get my money back. I created a Trustpilot review for 2Checkout and found out that hundreds of posts complained about similar issues. Product vendors like Malwarebytes are aware of those issues with their 'partner'. So, as consumers, why bother witing negative reviews about those intermediaries, whom we didn't contract with in the first place, when vendors like Malwarebytes are responsible; they buy time from their 'partners' until we eventually give up on our legitimate claims.

This is a very unique company that… This is a very unique company that makes you feel like that actually care. I am only sorry it took me so long to join. Very good experience.