Quick Replies Jane helped walk me through some solutions for issues I was having with my pen. Responses were quick and I got everything working again.

Great customer service for my issue. My Huion Kamvas was going sleep either by timing out or pressing the power button but the screen would not wake up. When I had this issue and reached out to tech support I was skeptical about getting a reply in a timely manner as well as a proper solution. I was wrong. Not only did Esther from Huion Customer Service Team get back to me in a reasonable timeframe they were also able to resolve my issue! Timely response, great communication, and fixed my problem. Very satisfied with my Kamvas and tech support. Thanks.

Buy buy buy - Huion Kamvas Slate 10 I ordered the Huion Kamvas Slate 10, and received the device in even better condition than described. For 300€, I got a top standalone drawing tablet that can even run games beautifully. Included in the price is the Huion Stylus HS200 pen. It feels great in the hand, and you can even rest your hand on the tablet, and only the pen is recognized. The support is excellent. The delivered pen was defective, but it was rectified for free after 10 days, with even 3 tips included. A very, very pleasant experience! Definitely recommended.

No response from the company Very unresponsive I ordered a Huon Note on Saturday 16th March with expedited delivery . Have signed in to my account several times and the status has not yet changed from when it was purchased - still not packaged or shipped and I needed it within 5 days (as per your website). Have contacted support via chat twice and they always seem to be offline and have not yet received any email response either.

Excellent tech support Excellent tech support! Hands down the best product and set up assistance I’ve ever had. Thank you so much to Orliza for her amazing help and she went about and beyond to make sure everything was sorted out. She also gave me links to set up videos and other related data that made a huge difference. I will be a customer for a long time. Thanks