My tech was so gracious with my lack of… My tech was so gracious with my lack of experience and was always right with me or even a little bit ahead. Would recommend him to anyone who asks.

I called Family Tree Maker tech support… I called Family Tree Maker tech support to get the new update. I haven't used Family Tree Maker in years, and the latest version is very different in every way. Not having time to learn the system yet, I asked the tech support person, Randy, to do the install for me. He was very good natured, patient and helpful. Even with an internet booster, my phone connections are sometimes garbled, as was the case today. Randy perservered with me through several calls until everything was done. He answered any questions I had and also encouraged me to call back anytime for help and information. I would recommend Family Tree Maker especially because of the good experiences I have with their tech support. Good customer service is a rare commodity these days. Kudos to Family Tree Maker, and their tech support representative Randy.

Very fast Very fast. My keyboard got disconnected and we were able to start again where we left off. Quick & thorough by AJ. Many stars!

Sam Provided Great Service Sam, the technician, was informative, courteous and professional. He explained the steps he was taking to upgrade FM 2017 to FM 2o19 and to sync my data. I am pleased with my experience.

Your company has a 10 Star technician Your company has a 10 Star technician, Nova Henderson. He saved a precious piece of material for me. My published Family Book, which I thought I had lost forever.