Don't remember any subscription with them but they refunded Don't remember of any subscription with them and they charge my credit card each month. No email or any confirmation for this. Never use this service "Gervie M" - Their customer representative (Technical Support Team). He tells me they don't have any means to call. Waste your time via chatting/email where they are very slow. No availability of Supervisor. IT LOOKS LIKE A SCAM PS: They initiated the refund - updated rating by 2 stars. They should send any email confirmation if there is any charge and should have call support.

HotSpot Shield VPN is a ripoff and… HotSpot Shield VPN is a ripoff and thieves. I signed up for the free trial on Mar 6. Within an hour I cancelled and uninstalled everything (remember the 6th was when Facebook and everything was down for part of the morning). Anyway, they told me they couldn't find my account. Then about a week later I got charged $12.99 on my debit card. I immediately contacted customer service (what a joke!). Again they can't find my account unless I give them a bunch of information. The only thing I'm not going to give them are the first four numbers AND the last four of the debit card. I only provide them with the last four. Do NOT tell me that in this day and age they cannot find my information with all the information I gave them. They put the charge thru, but now can't find it. BULL! I am so frustrated and I told them, that because of the run around I will be posting everywhere what a scam company they are.

Fast Speeds, But Only If You're Lucky Have Been A Premium Subscriber For Quite A While Now, And There Has Never Been A Day Where There Isn't An Issue With The Absolutely Awful App. "Can't connect" Should Be Their New Tagline, As That's The Only Thing Frequent About The UX. As A Paid Subscriber, I Expect Full Connectivity 24 Hours A Day, But The Technical Issues Are Inexcusable. I'd Say It Works About 40% Of The Time. Even Though I'm A Premium Subscriber Through Another Service (Dashlane), This Level Of Incompetency Is Wild. Sincerely, Boonu

Quickly and competently. I thought, oh know another headache and trial when I was billed for something I already had. From past experience customer support has always been a disaster in most circumstances for me. Hotspot on the other hand gave me immeadiate feedback and quickly got to the source of the problem and solved it. I have never been so happy. In a matter of a couple days rather than weeks my issue was found and corrected. Thank you so much Hotspot Shield.

excellent service I frequently use the app's service and it is excellent. I am very satisfied with it