CL Hendricks
GBHotSpot Shield VPN is a ripoff and… HotSpot Shield VPN is a ripoff and thieves. I signed up for the free trial on Mar 6. Within an hour I cancelled and uninstalled everything (remember the 6th was when Facebook and everything was down for part of the morning). Anyway, they told me they couldn't find my account. Then about a week later I got charged $12.99 on my debit card. I immediately contacted customer service (what a joke!). Again they can't find my account unless I give them a bunch of information. The only thing I'm not going to give them are the first four numbers AND the last four of the debit card. I only provide them with the last four. Do NOT tell me that in this day and age they cannot find my information with all the information I gave them. They put the charge thru, but now can't find it. BULL! I am so frustrated and I told them, that because of the run around I will be posting everywhere what a scam company they are.
customer
GBI’ve used this for several years and… I’ve used this for several years and have found that it interferes with other software (QuickBooks for one) and sometimes wreaks havoc on my iPhone. Usually, if I am having any software issues, I look to disable hotspot shield.
Tom King
GBQuickly and competently. I thought, oh know another headache and trial when I was billed for something I already had. From past experience customer support has always been a disaster in most circumstances for me. Hotspot on the other hand gave me immeadiate feedback and quickly got to the source of the problem and solved it. I have never been so happy. In a matter of a couple days rather than weeks my issue was found and corrected. Thank you so much Hotspot Shield.
SL Roberts
GBMy problem was not with Hotspot Shield I found my problem wasn't actually with Hotspot Shield, but I wasn't sure what to do. A kind & patient associate was able to help anyway by steering me to the help I needed. Now that's true customer service in my book! I'm not computer literate, so this kind of help was appreciated.
Paul
PTOn the ball Great app which is always updating to counter anything other apps do so you can't watch them ie bbc iplayer etc. Also has a massive choice of locations if you just want to stay anonymous. And when you contact them with an issue they are immediately on the case to resolve the problem. Well done hotspot shield!