Vickie Melhorn
GBThis company has their customers best interest in heart You are very committed to helping your clients. I was impressed with the knowledge you gave me and walking me through the complete phone set up. The phone box arrived in expedited time also. The ease of ordering, setting up, receiving my phone number and reaching customer service for support was amazing. Thank you for taking care of your customers
Logic
GBWe used their service for a year - we would not do it again My opinions are based on my individual experience and are expressed for the purpose of helping Community Phone improve their services and policies. We used their service for a year. The initial setup was difficult, in that we did not give us a local area code and we had to work with their customer service to get that setup, it took weeks and required additional hardware. We also found that the sales team didn't tell the whole truth about their services. For one thing, they said they offered long-distance calling, but it was very difficult to make long-distance calls. You needed to essentially use a calling card that was for purchase at an additional cost. This was greatly inconvenient and required additional steps for making a long-distance call. Also, when we ended service, we were charged for the equipment, even though we returned it. They stated we did not return its back battery cover of the main unit and it had 2 small scratches on it (which we did not notice when we sent it to them). Prior to their charging us they agreed to let us send them the back cover to avoid the $100 fee. But they then, a few days later they emailed and used the 2 small scratches on the unit to deny the refund even though we already took steps to send them back the missing cover. Overall, I would not do business with them again.
Sharon
GBCustomer service was excellent Customer service was excellent, please keep it going in America. We're still having a little problem with connection but pretty sure it's our location. Prices are very good, after dealing with ATT,I would say they are excellent.
Alan
GBExcellent Experience~! I have been working with a Congolese church (I am not Congolese), helping them out with their technical issues. I was tasked with finding them a telephone service that would be excellent and affordable. I have been working with Elijah, and it has taken over a month to resolve all of this (because of the issues the Congolese have), and the language barrier. Elijah has been extremely helpful and responsive on days I thought he would be unavailable. He has been understanding, continuously communicative, and all around very pleasant to work with. He gets A+++ for my review, and deserves a big raise! Thanks so much!!!
paul murphy
GBThe people at Community Phone have been… The people at Community Phone have been excellent surpassed my expectations. It truly was plug-and-play, which was a Pleasant expierence. The curveball is my 95-year-old mother who God bless her soul does have short term memory gaps Community Phone‘s team was so patient on the phone and walked her through everything. Your service is great AT&T or is transferring us to so many departments and then off to the Philippines. Community Phone is a breath of fresh air Paul Murphy