Nixplay frames orientation problem On the reporting of either CNet or Wired, I don't remember which, I purchased 4 of their frames for myself and family members. The most recent purchase, in my home, displays correctly. However, the orientations of the photos in the other 3 sometimes show correctly (landscape/portrait) and sometimes not. I've been going crazy going on the website, trying to adjust these. No more phone tech support, as previous. However, the tech support person that I was chatting with finally mentioned something that may illuminate the problem, but makes no sense. She said that some of the frames have portrait orientations and some have landscape orientations. My latest one has both. This is ridiculous. You don't take pictures with the type of frame in mind. It should be a software issue, not a hardware issue. I also don't recall seeing this information in the descriptions of the frames. Don't buy these unless you buy one of the most recent frames. The others are only about a year old and problematic.

An absolute bait & switch scam for their subscription An absolute bait & switch scam that suddenly limits you to 100 images unless you subscribe. I have had several playlists since I bought it while it was advertised over the holiday season until a app update for "fixing bugs" came out that cut me off completely. I cannot believe companies can get away with dishonest operations. Stick with other products where you can get your money's worth and probably has a better app.

I’ve been very pleased with my… I’ve been very pleased with my digiframes. But even more impressed with their technical support. I recently discovered that a number of photos weren’t showing. Turned out to be too high resolution. I was told how to resolve the problem, was sent links to helpful websites and hey presto, problem solved. They were extremely helpful

The product is amazing and we never had… The product is amazing and we never had any issue since we bought but suddenly when there was issue and product was out of warrantee I was worried that it will cost us the product failure price. I got in touch with CS team at Nixplay and their team member (Par and Mary) were able to sort out and resolve the issue within short span. I must say I have not seen this level of support with any other brand.

Disgusting service and reliability Firstly, placed an order for one of their digital frames yesterday morning, yresterday afternoon I got some fraud rubbish asking me if I actually made the transaction. I responded with yes I did and sent it back. This morning I get an email from them telling me my order had been cancelled because I failed to reply to their fraud cr_ap???? Perhaps they need to take a very close look at THEIR security and reliability instead of accusing customers incorrectly. Disgusting so called customer service! How can you trust a company that refuses to provide it's customers a phone number for contact? They apparently demand email (or chat rubbish) tyo give THEM the option of ignoring those emails they don't like. The frame was a gift for my wife, something she is still going to get; however, it will be a PIX-STAR frame and definitely NOT a nixplay thing. By the way - Pix Star doesn't demand a monthly fee or ANY extra costs oncew you have bought their frame like nixplay does. Another reason to avoid that mob at all costs.