Criminals Our entire company uses sprint. Our phones are not working. Always roaming, calls don't come through, getting sent to some Verizon message about entering a credit card to connect the call. T-mobile is clearly behind this since the merge. Our representative told us our phones would be unaffected, but service goes out daily for hours, and has been happening for a while now, but gradually has gotten worse. It's criminal, and now I'm going to keep writing and posting about it constantly, because that's all I can do.

Sprint has lost their minds Sprint has lost their minds. First promised to fix a problem they caused by offering me a credit for them to not keep that promise and overcharge me on my bill. Then the supervisor Haley admitted that she finally found the notes from that interaction to only offer a lower amount of credit then put me on hold for a hour only for the line to hang up. Never go with sprint/tmobile!

Sprint has become increasingly… Sprint has become increasingly difficult to work with. I can't pay my bill in cash at a store without a cash payment fee of five dollars. And they don't handle any issues with customers in the store. they direct you to the call customer number. They say they handle repairs but they send the item out most of the time and they won't exchange faulty equipment and longer like they used to at the stores. As a customer, it's all quite inconvenient and annoying.

If I could give less than 1 star I… If I could give less than 1 star I would. TERRIBLE customer service. 1 rep tells me one thing, and another rep tells me something different. And then REFUSED to let me speak with a supervisor or someone higher up?? Said he was transferring me to his supervisor and transferred me to a collections agency instead. So glad I switched to Verizon!

Awful Wait times are horrendously long. Customer service is usually polite but I always get someone who's outsourced so there's inevitably a language barrier. Calls take way longer than they should -- the last two calls I made should have taken 15 minutes, tops, but they stretched out to 45+ minutes. Seriously considering switching my service because I am just so consistently frustrated.