false marketing zero customer service Poor customer service. Passes everything to the vendor. I purchased a stainless steel built in refrigerator vs. panel ready refrigerator from them and it was misclassified. It was not only panel ready but basically I had to assemble the refrigerator. Aj Madison played dumb and refused to try to even attempt to rectify. I’m considering a class action lawsuit if nothing else, to warn consumers. They are worse than a drop ship company. A drop shipper would at least intervene on the consumer end.

My complaint is not so much with AJ… My complaint is not so much with AJ Madison but with the Samsung refrigerators they sell. I bought a French door that is now out of warranty and has water/ice constantly under the crisper drawers. This is a KNOWN ISSUE with this refrigerator, and Samsung has a class action lawsuit based on this and other issues. Think twice before buying one or you will regret it.

Anyone crazy enough to order from AJ… Anyone crazy enough to order from AJ Madison should make sure that when replacing an appliance for a new one that ALL Measurements triple confirm. We order a new Bosch range to replace an Bosch range. The new appliance is off by 1”. We contact AJ Madison for a return and they said to us that the return/replace will trigger a 30% of the cost. So let’s say $2,300 + $300delivery + $100 installing will cost us over $700 to return the appliance. That’s simply PREDATORY PRACTICES in my opinion. Stay away from this company

This company is garbage This company is garbage. After waiting 2 months for my fridge and freezer to be delivered and paying for appliance Haul away / White glove service they sent two non-english speaking delivery drivers who not only did not install my appliances, they also did not haul away the appliances like I paid them for and they even decided to rip open the package on my front porch and throw the plastic the cardboard and the styrofoam all across my yard rather than ask me where they could dispose of it or to simply haul it away like they were paid extra to do. I would not recommend this worthless company to my worst enemy. An absolute garbage experience and am trucking is a worthless worthless company do not purchase from these crooks.

Let Irakli help you! I needed a cooktop & wall oven fast for an earlier than expected install and Irakli did an amazing job! He found me just what I needed in my price range and made sure whatever he suggested was available for immediate shipping. He was so knowledgeable about the products and was very professional.Will definitely call him when I need the rest of the appliance.