This is a great product!!! I really like the functionality. The small signature (really zero) is a great feature. It tends to be slow at times. I should always be able to lock and unlock faster than me putting in a key. There should also be custom automatic functions based on who's phone is closest to the door. I like the door to lock after me, my wife does not. Overall this is a fantastic product and with updates will be a 5 star product hands down

Technicians didn't know what they were… Technicians didn't know what they were doing installing. Were on the phone nearly 2 hr just to install lock and thermostat. Thermostat doesn't work, keeps resetting to HEAT 84 F. No manual available, no app provided, we have no way to keep our service animals safe without the fear of them dying by heat stroke because of a failed system. No corporate contact provided, no support for product, no system administrator to talk with. They don't care about the disabled or their service animals. Very unprofessional company.