Avoid Monoprice Even when they know they screwed up, they are not proactive! They sent the incorrect item out to a LOT of people yet instead of automatically sending out RMA requests to everyone and refunding the money for their mistake, they sat back and let everyone they screwed over go thru the pain of dealing with their customer service! I've bought a lot of items from Monoprice thru the years but I'm done after this experience. They should own up to their mistakes and make things right!

Switching to Snap One... I used to be a loyal monoprice customer, but I think I'm going to look elsewhere. I placed an order for some cables that I needed last minute and paid for overnight shipping. A week later, no cables and can't get through to customer service by phone or email. The chat bot said due a warehouse move (that apparently is taking two years...), orders are taking 5-7 days to process. When I opted to cancel, the bot said the cancellation would to 24-48 hours because it had to go through the warehouse. Hoping for a refund, but not holding my breath. Sorry monoprice, Snap One has you on reliability and customer service.

SLOWWWW shipping I have purchased cables from Monoprice before and they have been ok, but given my recent order, which I still have not received, I would urge caution if you need anything sooner rather than later - make that MUCH later. Current order was placed and paid for on 9/25. Confirmation email said "order will be processed and shipped shortly." A 9/29 email said it was expected to ship 9/29. I received nothing further, so on 10/03, I checked the site to find that the package had been "tendered" for shipment on 9/30 and was now across the border from Monoprice in Ohio - only a few states left to go.

Nightmare to deal with ..AVOID THEM . Been promised a refund for faulty goods. Had to jump through hoops, make an account , god knows why as i would never buy from them ever again. Every time i contact them, ..my refund is processing . What is there to process? Had my bank details over a week now . Still no refund . Had enough of them lying and messing me about . AVOID AT ALL COSTS DATE IS WHEN I CONTACTED THEM…STILL NOT GOT MY MONEY BACK

Contacted them at least four times… Contacted them at least four times through chat regarding an order that was placed September 1. Today I got shipment notification. I got the same run around and everyone else did. Warehouse moving… They did offer me an 8% discount. (Edit) Thank you Laura. Please post your contact info.