Extremely shady business practices… Extremely shady business practices including spam in order invoices. They are not displaying it is a Ad that points to freeshipping.com that has nothing to do with the business or order. Very unprofessional and brings up what other questionable practices they are performing to rip off customers. Definitely makes sense other customers have had payment information leaked. Of course monoprice denies this, they wouldn't know they are compromised and if they did this shady practice proves they would not disclose it in a timely manner since it is obvious they don't care about the consumer just ripping them off.

Deliered on All Fronts I must say I was a bit dubious when I ordered a 3D printer from them (cause price was crazy good) but alas, the product was delivery promptly and with per-loaded files ready for my 9 year-old to print away. Where Monoprice really shined however was their Customer Service. Responsive and went above and beyond to remedy a small issue. Cant say enough about what this meant to me & my Son. Paul and his team were awesome and that's why I am writing a review (something I never do!). Kudos to Monoprice for delivering on all fronts: Price, Quality. Customer Support.

Monoprice sent me several email… Monoprice sent me several email per-week. This week an item caught my eye. A 20 foot patch cable for $1.39 and it clearly stated FREE SHIPING in the email. I went to place an order for4 cables and the order page came up showing the cable and stating again FREE SHIPING. At the bottom of the page was a shipping charge for $8.99. So much for free shipping. After calling customer support I was told I would have to order $39 before I would not be charged for shipping. Nowhere on the email or the checkout page did it say this.

Cables are great, good customer service, still confusing I ordered a USB-C cable and an S/PDIF (Toslink) optical cable. Simple, right? But there are so many USB standards, and Monoprice's web site doesn't do a good job of contrasting its "Charge & Sync" and "Data & Power" cables; I had to contact customer service who quickly responded. The AtlasFlex USB cable seems great with sturdy jacketing. Meanwhile it turns out there are full-sized and mini Toslink connectors on optical cables. Monoprice correctly describes their optical cables, but they could caption or label each picture with what kind of connector it shows.

Avoid Monoprice Even when they know they screwed up, they are not proactive! They sent the incorrect item out to a LOT of people yet instead of automatically sending out RMA requests to everyone and refunding the money for their mistake, they sat back and let everyone they screwed over go thru the pain of dealing with their customer service! I've bought a lot of items from Monoprice thru the years but I'm done after this experience. They should own up to their mistakes and make things right!