Went extra mile for me! My tennis ball machine died, but I wanted to sell it. They sold me all the right parts, but I systematically checked the battery types, sizes and even then the jumper wires since the old batts had wires glued in series. I now know what a reducer is - connects f2 to f1. Even with low prices they still spent plenty of time with me even tho my purchase was under $100. Saved me time and money. I'll buy my ezip bike batteries from them next.

Wrong battery, ignoring my support / RMA Requests Was sent a battery that did not fit my product despite the website description. Filled out an RMA form on their website and did not hear back. Called to ask for an update and they claim they didn't receive an RMA form and asked me to email it. I tried filling out the form on their website again to print it but had no print option, no option to save it. Filled it out and screenshot it, then emailed it to the support email address. Called back the next day and they still claimed they hadn't received it. At this point I'm giving the whole thing up as a bad job. I will never order from them again and I highly suggest anyone reading this review avoid them like the plague if you expect anything resembling customer support.

Immature & Unprofessional I needed 2 batteries for my sons iZip Chopper. I didn't have access to it as he lives 120 mi away, and I only get to visit him about once or twice a month. I used the term "izip chopper" on the batteryspec.com website and it returned ONE battery and one charger available. They are the self proclaimed expert, so I felt confident in ordering what the website recommended. They didn't fit. They wouldn't even fit in the battery holder. I wrote back explaining and suggesting that I should get a full refund and would then order the right batteries. After an email from them with the RMA and correct battery link, as well as a statement stating they did not refund shipping charges and a copy of the website text stating they "recommend" you check before ordering, I submitted the RMA and then ordered the correct batteries. I think because I had the audacity to suggest that his return policies were unfair; now there is no response to my inquiries (2 since) and my RMA has been ignored. So, I'm stuck with a pair of batteries (and shipping charges) that I cannot use. Additionally, my son has to wait another 3 WEEKS before I can drive up and visit him. I get enough of this type of behavior from my whiny, hormonal teenage daughter. At least she'll grow out of it. Never again...

Very Nice customer service -

Amazing Company!! I ordered HYS1222 battery. Fast shipping and great customer service. They were only one selling this kind of battery. Very happy. Saved me a lot of money. THANK YOU.