Dino F.
GB1A.LV needs to improve its customer service I just bought a new Beko refrigerator from 1A.LV and it arrived without a power cable. It appears that the fridge was damaged at some time before it was packed/shipped, ripping the cable from the fridge. I have tried for almost 4 weeks to resolve this issue with 1A.LV, to have either a technician come and repair the refrigerator (under warranty) or get a replacement. So far they have been ignoring me, and nothing has been done almost one month later. Do not trust this company. Their customer service is the worst I have ever experienced. Update (5 Aug 2019): I have still been trying to get a hold of 1A, with no success. They replied to this review here, but there is no way to respond. I have sent over a dozen emails, tried to contact them on Facebook, Twitter, and made phone calls. Nothing. I just cannot believe it that this company can have such horrible customer service and still be in business. Update (9 August 2019): I received an email this week from one of their customer service representatives. She told me that she can send a new power cable, but I would have to install it myself, or pay to have it installed by someone else. I suppose this is better than nothing, but still very disappointing. What kind of company does this? Update (5 September 2019): I received the power cable in the mail in mid-August and was able to install it myself. The refrigerator is finally working. I'm disappointed that it took such a long time to have this problem resolved, but at least it's finally behind me. I've updated my rating to give the company an additional star, and updated the title of this review to be more constructive.
Andrejs Berzins
LVbest store ever -
Kaspars Grundulis
LVGood product and service quality :) -
Ainars Medveckis
LVDelivered goods 2 says earlier. -
Vova sky
LVVery bad timing and bad service. Very bad timing and bad service.. waiting my order more than a month but still no info