1A.LV needs to improve its customer service I just bought a new Beko refrigerator from 1A.LV and it arrived without a power cable. It appears that the fridge was damaged at some time before it was packed/shipped, ripping the cable from the fridge. I have tried for almost 4 weeks to resolve this issue with 1A.LV, to have either a technician come and repair the refrigerator (under warranty) or get a replacement. So far they have been ignoring me, and nothing has been done almost one month later. Do not trust this company. Their customer service is the worst I have ever experienced. Update (5 Aug 2019): I have still been trying to get a hold of 1A, with no success. They replied to this review here, but there is no way to respond. I have sent over a dozen emails, tried to contact them on Facebook, Twitter, and made phone calls. Nothing. I just cannot believe it that this company can have such horrible customer service and still be in business. Update (9 August 2019): I received an email this week from one of their customer service representatives. She told me that she can send a new power cable, but I would have to install it myself, or pay to have it installed by someone else. I suppose this is better than nothing, but still very disappointing. What kind of company does this? Update (5 September 2019): I received the power cable in the mail in mid-August and was able to install it myself. The refrigerator is finally working. I'm disappointed that it took such a long time to have this problem resolved, but at least it's finally behind me. I've updated my rating to give the company an additional star, and updated the title of this review to be more constructive.

Never again... While ordering (8 positions) delivery time was written 2-8 days. I specifically looked for fast delivery, and after paying, delivery date changed to 3 weeks, the worst part? Order delivery is split in 4 separate deliveries, so I have to skip work just to accommodate 1a incompetency. Was loyal client to 1a. NEVER AGAIN! This store should be closed forever and charged with client deception.

the prices are presented with a… the prices are presented with a discount, while on the competitors' websites they are the prices without the discount. mostly for each item

Inconsistency with delivery Things that I've ordered have had a long delivery time expected, and it's fine. However, way later, a week past the delivery date nothing has been shipped. When I asked the customer service about the status on the shipment and the representative says that it should have been shipped long time ago and it has been sitting there in the warehouse for a while. I have made a completely different order a few days later and the delivery time was exceptionally fast, meanwhile my old order from three weeks ago still hasn't been fulfilled. Very inconsistent.

Good product and service quality :) -