Problems with order - customer service non-responsive 1) Don't bother calling - nobody will answer no matter how long you wait 2) Customer service is only provided via emails, not timely, with a lot of frictions unless you have really easy case that does not cost them anything to solve. 3) I ordered a brand new item, but received a clearly used item. After several days of back and forth emails with customer service they authorized RMA admitting the problem, but still wanted me to pay for the return shipping even though it was problem on their behalf. 4) As of now still waiting for the reply. If I don't hear back from them soon I will raise the issue with VISA.

Never Again! Bought an LG Urbane android watch from Expansis-USA. Called LG to check and learned that it was a grey market watch - made in Korea. So if I want to exercise LG’s 1 year warranty I’ll need to send my watch to Korea! Expansis claims this is clearly disclosed in their Terms and Conditions. But it’s just a statement that “Certain import smartphones, tablets, and other devices may only be covered under warranty in the country of origin.” The product description does not mentioned it was the import version and I didn’t buy this from Expansis-KOREA, I bought it from Expansis_USA. Now I have to either send it back at my cost or accept the crappy 6 month Expansis warranty. Yeah, I’m sure that will work out well. Here’s hoping this watch stands the test of time. Buyer beware. AVOID EXPANSIS.

phone repair and RMA Bought a phone " one plus 3 " , the screen got broken , asked them for a repair which I will pay for including ( shipping , handling, new screen ) , they refused , asked oneplus.net . they need expansys to contact them , because they were the intermediate who bought the phone , my phone is broken and I can't fix it no matter how much I pay . Expansys refused to help , or offer any suggestion , ignored my offers , and neglected my emails. DONT DEAL WITH THEM !

Manufactured Refurbished Nexus 4 I purchased a manufactured refurbished Nexus 4 from expansys-usa.com. Everything about the order, shipment, delivery was perfect. This is an excellent company and I would highly recommend them. I will certainly purchase from them again. Thank you for my new cell phone. I am very pleased with Expansys.com, and my new phone. Ken

Lumia 640 XL The cell phone is awesome. So far it has met my expectations and I live the decision I have made. However, the only downfall is that the directions came in a foreign language (Spanish), so I have not fully discovered my phone's potential. Nonetheless, its a great purchase.