Excellent customer service Unfortunately, I had to return my sleep band. It was too large for my head. But I am giving this a 5 star review because their customer service is EXCELLENT. I am so impressed. They issued me a full refund and reimbursed me for the cost to mail my sleep band back to them. I received an email from an actual person (not just an auto-generated email) and she helped me with the entire return process. I can't review the product since the band did not fit, but if you are thinking about ordering a sleep band, give it a try. You have nothing to lose!

Bad product and worse service Recently received my 2 sleepband pro's... I have been trying to get ahold of support for 3 days now, even messaging then through Facebook... I have received no response. The device is very uncomfortable, and the left speaker has no cushion surrounding it, making it both very uncomfortable and moves around freely so you spend a stressful 5 minutes each time you put the band on or move it just trying to get the stupid speaker back into the correct spot over your ear. I want to take advantage of the 30 day satisfaction guarantee to return and get my money back. But unfortunately they are un-contactable. I'm hopeful that leaving this review gets a response as it seems the only thing they care about!!!

Good product BUT customer service sucks… Good product BUT customer service sucks and they don't keep their word. Their website sates lifetime warranty for any defects. My sleepband pro was damaged when I emailed them about getting a new one they said they wouldn't. I tried calling them on the two different phone numbers on their website and they both went to vm.

I struggle to sleep I struggle to sleep, stay asleep and go back to sleep,Sleepband was my saviour,it is slowly dying after 18mths of continuous use and I'm finding it really hard to replace it. I did buy another brand and the charging station is sown into the band in a really uncomfortable place. Why can't I buySleepband brand anymore??

Amazing service I love my Sleepband, but my review is for their A+ service. I wrote to ask if there was a way to shut off the blinking light (it was disrupting my wife's sleep). There was not, as I had an older model. Their solution was to proactively ship me the new model, even though I hadn't asked for it. That's fantastic customer service. Thank you Ashley W!