Horrible membership support experience Horrible customer service regarding to the membership. My membership was canceled, and marked as such in the member portal, but the membership did renew anyways on my credit card. When contacting them, and even escalating the refund request, I got a "We regret to inform you that we are unable to process a refund as you did not reach out to us within the 48-hour timeframe following the renewal." Even with a screenshot showing the membership being canceled, they didn't blink an eye. I have to open a chargeback request with my credit card company. What a pain...

Echelon Life time member!!! I have been apart of the Echelon Community for 3 years now and I honestly can say I will never pay for a trainer again. The on demand aspect lets me workout on my own time and the variety of classes allows me to get a full body workout in. I can't say enough good things about Echelon from the trainers to the customer service experience!

If I could leave a negative number! I… If I could leave a negative number I would! Horrible customer service!! Ordered 2 bikes mid December. When we finally received one bike mid January box was trashed Echelon said it should be fine. We had to fight to get the second bike which finally came in Feb We paid 300.00 for each bike (600.00) for delivery and set up. Delivery was supposed to be signature upon delivery that did not happen. We moved each bike into the garage (when we realized each was delivered with no signature) the bikes are still sitting in the garage waiting for Echelon to set up service to get them put together and rideable. Again $600.00 for nothing. PLEASE DON'T BUY BIKES FROM THIS COMPANY!!

Avoid Avoid Acoid Do not purchase anything from Echelon, worst mistake I’ve ever made. The exercise bike I purchased screen didn’t work and took an age to get a replacement. Then the App update had “glitches” and took 4 months to get sorted out. All whilst this was going on they kept taking membership payments from my account as they said they couldn’t stop them. I’ve finally managed to stop payments but I’m stuck with the machines I can’t use…….. Avoid this company

Never worked out of the box.i purchased… Never worked out of the box.i purchased an Ex-5. I didn't care for the screen and any of their classes. However I needed to download the app on order to get the freewheel to release so there would be less tension/ resistance while pedaling. I spoke with great customer service reps however we weren't able to get the bike to recognize the app in order to solve the issue. One would expect the bike to work out of the box. I'm bitterly disappointed in the company and I wouldn't suggest purchasing this bike to anyone.