Defective Parts - Resolved I received the bike (on 03/15/2024) and was unable to remove bolts for either the left or right pedals to connect these to the frame of the bike, making the bike (currently) unusable. A customer service representative informed me that the pedals were “likely defective” and two new pedals will be shipped to me which I should anticipate receiving within two weeks (10 business days). Not the end of the world, however, I have a brand new bike that is currently unusable, and estimated to be so for another period of time. Updated Review (from two to four stars): I received the new pedals in (6) days and was successfully able to install these. Echelon support has contacted me and addressed my concerns.

I emailed them this on 2/22/2024 and… 4/16/2024 After I report them on here, google and BBB they offer to send a nearly identical model that cost $20 more. Here is my reply: How is that going to help me, I'm not putting another one together & trying to dispose of the other. I am disabled and live alone. I want the part or a refund and QVC said per Echelon it had to be returned in the box, which is impossible to put back in the box because you have to cut it open and remove the padding to get it out. I'm sure the display or something would be broken on the other one too, just like all the ones you sold qvc, look at the reviews. I emailed them this on 2/22/2024 and have been lied to about a replacement part being shipped until its too late to return. Body: I received a defective ez step bike I bought on QVC, Order 6988048075 2/17/2024 It didn't have enough screws and a piece of black plastic broke off of somewhere when I opened the box. Poor instructions, needs clearer screw size instructions/letter or # stickers on parts. The back rest is terribly hard and small, it pushes on my tailbone which already gives me chronic pain. It could be larger and more rounded But the clincher is the display does not work. I opened 2 new packs of batteries and it never turned on. How do I get this replacement part?

Terrible, Horrible Customer Service On December 14th, 2023, I purchased a treadmill with premier delivery to include setting up and cleanup, and I was willing to pay the hefty price as well. The first attempt at delivery was denied because Echelon informed the delivery service of doorstep delivery which was not the option I had purchased. The second attempt was almost three weeks later but the product was damaged with the boxing, so I denied it again. From January till April, I was in a constant battle of having my equipment delivered with the premier service I had purchased and finally, the equipment was delivered and set up. However, the treadmill will not operate despite being turned on at all, I informed customer service and was told to provide visual aids to show that the equipment was not operating. After submitting videos and pictures to the customer service email, I did not hear back and had to call the next day. I was told that it has been escalated, it has been more than a week now and no one has communicated or gotten back to me. 5 months after purchase including today, I still cannot use the equipment I purchased and customer service is unresponsive or treats the customer like a perpetrator for reporting an issue. There is no one to directly reach out such as a customer relationship manager that can escalate or provide solutions to problems as soon as possible. Even if you reach out to them on social media, you will get the same apology and nothing is done. Although Echelon might not be a public organization, you have an obligation to your customers.

I purchase a slimline deluxe treadmill. I purchase a slimline deluxe treadmill. Don’t make the same mistake. Loud, grinding melting plastic smell now dead in less than a year. Distance and speed tracker was never accurate. 5 calls into cut service and still no resolution and now a treadmill that is completely worthless! Do Not buy

Avoid Avoid Acoid Do not purchase anything from Echelon, worst mistake I’ve ever made. The exercise bike I purchased screen didn’t work and took an age to get a replacement. Then the App update had “glitches” and took 4 months to get sorted out. All whilst this was going on they kept taking membership payments from my account as they said they couldn’t stop them. I’ve finally managed to stop payments but I’m stuck with the machines I can’t use…….. Avoid this company