Don't buy Don't buy. Only bought as cheap peloton alternative. Used to be able to use bike in freestyle, but recent update to app makes this significantly harde App now minimises your metrics while forcing adverts down your throat. Junk

Cancelation is VERY difficult unless you call! When you buy an Echelon bike, you are given a trial period with the Echelon app. This app is glitchy and not nearly as fully-equipped as the Peloton app, and the price for membership is exorbitant. If you go onto the website to cancel the subscription, it of course doesn't work, but there's no indication either way as to whether the cancelation went through or not. It's a good thing I called their customer service line to cancel over the phone, because they told me my account was still active despite several attempts to cancel online. I'd have been charged nearly $700 at the end of the month! The man on the phone was helpful enough, but gave me about five different spiels about "promotions" they had going on to rope me back in. Every time I said "I just want to cancel," I was read another stock line about some other paid membership tier. The fact that they not only make cancelation through their site nearly impossible (if not entirely impossible), while making it seem like you CAN cancel online, paired with the number of times they try to rope you back in when you do call, tells me that this company is shady as can be. AVOID AVOID AVOID.

Customer service lacks service I have multiple bikes and bought a new EX5s. It has had nothing but problems and customer service says they will get back to me and never does. Terrible service!

subscription is a scam subscription is a scam with no ways to cancel. I clearly canceled my subscription on the website yet still got charged with $400 annual membership. Tried contact them and all communication went into a unresponsive blackhole.

Echelon Life time member!!! I have been apart of the Echelon Community for 3 years now and I honestly can say I will never pay for a trainer again. The on demand aspect lets me workout on my own time and the variety of classes allows me to get a full body workout in. I can't say enough good things about Echelon from the trainers to the customer service experience!