Took a BlackBerry Keyone on contract and what a load of rubbish Took a BlackBerry Keyone on contract. The handset is slow, freezes and drops calls constantly. Sent it back to the repair centre who ran a diagnostics test and a repair. When I received it back there was absolutely no difference to it. Contacted BlackBerry again. After going back and forth with emails for over 2 weeks, asking me to take screen shot and down load diagnostics apps myself they want it back again. I requested a new handset as it was less than 6 months old when I first reported it, but I see no resolution to this. You have to question the quality of the product when my carrier no longer stocks BlackBerry products. I was told by a sales assistant in a phone shop they are not fit for purpose.. Stay clear and pay that little extra for quality built products.

Very poor customer service. Quite possibly the worst customer service that I have ever experienced. I am certain that the same individual answers the phone for: 1-866-957-0761. The man sounds as if he is reading from a script which he cannot deviate from to answer customer questions, issues or complaints. He is also slow with responses and unable to help in any way. I decided to have my new Blackberry Priv returned back to Blackberry. They are lacking in customer service and I will go elsewhere with my business.

Blackberry has got to be the WORST… Blackberry has got to be the WORST company ever to deal with. They now own Cylance, and as a long time Cylance home user I can't renew because they have change their model of selling to end users, and you can only buy from Amazon.com to US only users; sad that a Canadian company wont sell to their Canadian customers!!! When I jumped through all their hoops (no phone support, email only) their answer was "that is the only channel currently available..." is the IQ required to work at Blackberry 70? Is a qualification not being able to read or critically think? Horrible company; shame on you Cylance to selling out for the money to this pathetic service provider.

Loving my BlackBerry Passport I have yet used different phones and switched from my BlackBerry Z10 to a Passport in October and I'm loving it, I wouldn't want any other phone, there's no better OS than OS10 for messaging and surfing and the Passport battery is durable so that I don't need to charge daily. Thanks BlackBerry for releasing such a great device!

Service I've been with blackberry for 5 years and have to say there service is just fantastic and siobhan masson could not be more helpful with any issues i may have she's just brilliant getting back to me and rian is such a lovely chap to deal with