Shopped for lowest price and paid for it Thought I was buying Canon t3I for $509.99 free shipping and ended up paying $689.00 for upgraded battery and cheap bag after 3 weeks of calling to see where my "in stock" camera was. Only after I agreed to upgraded kit did I get camera in 2 days. The upgrade was supposed to net out to $649.00 but then invoice came with shipping and insurance charges. Your typical bait and switch deal and I allowed myself to fall for it. Shame on me, but if anyone buys from these guys, beware. Yes, I consider their tactics as "rude conduct".

I thought the website is very user friendly and organize. One of the lowest price on camera, I found this website by using pricegrabber. I would defininetly buy again. Only complaint is, customer service was very hard to reach and took almost two weeks to process our order, it's understandable for this time of year (Christmas shopping). If those two issues are fix, this site will be in business for a very long time.

Awful Company, Awful People 1) Called 2 days after my order to try to sell me an over-priced battery with strong arm tactics and a completely rude person. 2) Charged me right away, before shipping the product 3) Product had not shipped after 12 days. 4) 3 attempts to contact customer service on hold 20 minutes each time 5) Sent an email to customer service asking for information regarding my order, response was a note telling me to call the customer service line. 6) Had to call the bank to cancel the order. These people don't care one bit about their customers.

CHARLES IN CHARGE OF EXCELLENT CUSTOMER SERVICE!!! Called in to check on my tracking number and Charles was more than helpful and even assisted me with an upgrade. Extremely courteous and professional on the phone. The best customer service experience I've ever had with a camera or electronics store. I will definitely be doing business with Primo Tronix in the future and will also be recommending them to friends and family. Looking forward to UPS knocking on my door with my new Canon T4i body (US Model). Truly appreciated Charles! Keep up the excellent work!

Well Done! Product came as described and on time. With all the problems with unsavory online vendors not properly labeling products as coming with a valid U.S. warranty or as gray market goods Primotronixs sells at a very reasonable price and tells you up front not to worry it is not a gray market item that indeed it comes with a U.S. warranty and will even call you to verify your order to make sure that you needed what you ordered and did not maybe but down the wrong number with out trying to pressure you into buying something you don't need. Provo