Great Customer Service Late In 2013 I ordered a 120- 400mm Telephoto Lens that I thought was compatible with my Canon EOS Rebel Camera body. I wanted it for wildlife pictures on an upcoming trip. I got a call to confirm the order. When I gave the specifics of my model, I had ordered a non-compatible lens. The representative discussed the choices I had and steered me to the most economical but quality and value choice, a Sigma Lens. It was incredible! The close ups I got of penguins, seals, orcas and seabirds were simply amazing. Primotronix is an online camera site that still really provides excellent customer service.

Not worth the wait, online, on phone Ordered camera 12/4. Received a confirmation email stated my order was transferred, no further communication until I called them 7 days later. I was told my order was now verified. Waited on hold for 30+ minutes. Called 12/17 and waited online for another 30 minutes +, I was told my order will arrive Friday but there is no tracking number. If it gets here it will be 17 days later. Not your typical, efficient, friendly vendor. Would not use again.

Awful Company, Awful People 1) Called 2 days after my order to try to sell me an over-priced battery with strong arm tactics and a completely rude person. 2) Charged me right away, before shipping the product 3) Product had not shipped after 12 days. 4) 3 attempts to contact customer service on hold 20 minutes each time 5) Sent an email to customer service asking for information regarding my order, response was a note telling me to call the customer service line. 6) Had to call the bank to cancel the order. These people don't care one bit about their customers.

Oh My GOD!!!!! I think shoving steel needles into my eyes would be a much more pleasurable experience than dealing with these people....BAD SERVICE, RUDE, UPSELLING, OVERCHARGING, SLOW, ETC. ETC. I wish I would have read reviews first before I ordered, if you haven't ordered from these folks yet DON'T!!!!!! Save yourself time and aggravation and go someplace else to get what you're looking for.

VERY dodgy company - beware I ordered a camera last week and, after receiving a confirmation of the order, received no other correspondence. I called them at least a dozen times Monday, and another dozen Tuesday, only to receive dead air or a message that the call could not be completed. I also sent an email 24 hours ago demanding a status report, which has gone unanswered. I sincerely doubt the order will be filled and shipped. This company has, at best, poor communication/business skills. At worse, they are a total scam. Don't find out for yourself. Avoid at all costs.