Unresponsive and unaccountable Unresponsive. Like others noted... They indicate something shipped, but when you go to the actual shipper, they haven't received the item to ship... Update... Finally received the piano. The store tried to put it on FedEx, but I had been in communication with FedEx and understood from those communications as well as tracking data that the store had sat on the merchandise over a week before actually sending it out. I'm happy with the piano, but didn't like having to chase to get delivery.

Poor communication Placed an order on the 2nd. Didn't receive a shipment notification until the 6th. On the 10th I realized that it still hadn't shipped. I called in and was told that there was a back order. I never received a notice. I requested a refund.

Better quality unit than ordered, good service I ordered a demo model keyboard, but they had an option to upgrade to a new model for the same price. I chose that, and was pleased to get what seems to be a brand new keyboard. They had an issue with my card, and the support person was very helpful and quick to respond to my attempts to fix it. I got the keyboard very quickly considering it is the Christmas season.

Great buying experience Great buying experience - rated 5 stars! Found 16 channel audio console for the perfect price. Getting information about the unit and business using online support agent software was a blast. Had all my questions answered instantly including time for shipping by Alex online. Thanks Alex for all the information! Will come to the online store again since they have nice sales and useful stock of demo/B-Stock, used and new equipment. And prices are very competitive too.

ProSoundGear is not just about selling… ProSoundGear is not just about selling stuff; their customer service feels like talking to a friend who knows a ton about music gear. Super helpful and always there when you need them!