Garbage Company CardioSales said our machine would arrive in 5-7 days from purchase. After 10 days, we began requesting a tracking number and, every time we asked, Alex would dodge the question with overly-repeated promises that our machine was “on the way.” When we finally did get a tracking number, it showed that he was in fact a liar and the request had just gone in THAT very day. It took over a month for our machine to arrive. When we opened the box, we discovered the machine to be broken, rusted, covered in dirt and hair (yes, hair!) and not in any way "refurbished" like Alex had claimed. We called Alex right away and he agreed to a full refund and to set up a return shipment immediately. After a few days, we asked when the machine would be picked up. The response was that my fiance and I would need to re-pallet and re-package the machine ourselves first. We got supplies and invited friends over to help us re-package the machine. Nowhere in the return policy did it say that the customer would be responsible to lift a 600 lb machine on to a pallet before it would be taken back. When the moving company arrived, we saw the shipping label. It was clear Alex was simply sending this terrible machine off to another customer directly, instead of returning it to his warehouse for cleaning. After the exercise equipment was no longer in our possession, he kept promising and promising our refund would be processed, but for weeks, it never happened. He kept saying “check your account end of day,” and every day nothing happened. We were fortunate that we purchased through PayPal. We filed a claim and were covered. We got all our money back. If we had purchased directly though Cardio Sales, I’m confident we’d never see a dime. CardioSales is a scam. Alex is a garbage person. Do not purchase.